IT Remote Support Specialist (Remote)

Gurtz Electric is hiring an IT Support Specialist to keep our people productive and our technology running as the company grows. This is a hands-on, practical role: most days are end-user support, workstation and device work, and small-to-mid-size projects you own from start to finish. It is not a deep engineering position, but it is not a ticket-queue job either. End User Support · Serve as first-line support for employees across our offices and jobsites: password resets, printers, workstations, accounts, mobile devices, peripherals, and general troubleshooting. · Support Windows, Microsoft 365 and Exchange, and the business applications our teams depend on, including Autodesk products, accounting and HR systems, and field tools such as iPads and document-access platforms. · Diagnose and resolve hardware, software, and connectivity issues. · When you do ask for help, come with what you have already tried and a specific question. · Support the applications; user training on those applications is handled elsewhere. Project Ownership · Take assigned projects (office expansions, workstation deployments, new-hire setups, customer onboarding, technology rollouts) and drive them to completion. · Manage multiple open requests at once without letting service quality slip. Improve support processes as the company scales, and contribute to automation and AI-assisted documentation efforts. Infrastructure Support · Assist with Microsoft 365 and Exchange administration, networking, workstation imaging and deployment, mobile device management, and field technology. Experience supporting Windows and Microsoft 365 in a business environment. · Working knowledge of networking fundamentals (DHCP, DNS, Wi-Fi, VPN). · A track record of owning tasks or projects end to end. · Experience in construction, engineering, or another multi-site, field-based business. · Exposure to Autodesk products, Intune or another MDM platform, or scripting and automation. Information Services is a small team supporting a fast-growing company. We will help. Exposure to infrastructure, networking, security, cloud, and enterprise applications, with room to specialize over time. ·