Service Ambassador I - Protective Services

Service Ambassador I – Protective Services Part-time, 16 hours weekly Schedule: Saturday & Sunday 1:30 pm – 10:00 pm Location: Akron City Campus Summa Health System is recognized as one of the region’s top employers by a number of third‑party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families, commitment to its philosophy of servant leadership, collegial working relationships at every level of the organization, and competitive pay and benefits. Summary Serves as a first point of contact for employees, vendors, and patrons at hospital entrances. Creates a positive first impression for patients, families, and visitors when they enter various key access points to any Summa hospital. Ensures that those entering the building are permitted to enter to help ensure the health and safety of those in the facility. Efficiently provides direct assistance to patients, families and/or visitors ranging from confirmation of scheduled appointments, pre‑registration status, testing/department locations, etc. Assists in ensuring compliance with local and federal laws governing access to our facility, as well as employee, patient and visitor safety. Minimum Qualifications Formal Education Required: High School diploma or equivalent Experience & Training Required: One (1) year experience in a direct role in customer service. Must be able to meet and exceed the Service Excellence Standards of Summa Health System. Other Skills, Competencies and Qualifications: Basic computer skills and the ability to use various computer applications. Ability to effectively interact with populations of patients/customers with an understanding of their needs for self‑respect and dignity. Active listening to patients/visitors with understanding, empathy and professionalism. Maintain accurate knowledge of the hospital layout and new building construction. Effective communication skills to elicit/provide information to appropriate individuals. Excellent customer service and problem resolution. Ability to de‑escalate angry visitors/patients. Works well under pressure and can quickly analyze situations and react appropriately. Excellent attendance record and good judgement. Professional relationship maintenance with employees, vendors, and patrons. Basic phone and computer skills (email, texting, etc.). Can work alone and in a team with minimal supervision. Can learn how to navigate through the facility. Level of Physical Demands: Sedentary: Exerts up to ten pounds of force occasionally and/or a negligible amount of force frequently. Equal Opportunity Employer / Veterans / Disabled Salary: $16.60/hr – $19.92/hr. The salary range on this job posting is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location, are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. The range listed is the full base salary range; hiring at the maximum would not be typical. Benefits: Basic Life and Accidental Death & Dismemberment (AD&D) Supplemental Life and AD&D Dependent Life Insurance Short‑Term and Long‑Term Disability Accident Insurance, Hospital Indemnity, and Critical Illness Retirement Savings Plan Flexible Spending Accounts – Healthcare and Dependent Care Employee Assistance Program (EAP) Identity Theft Protection Pet Insurance Education Assistance Daily Pay #J-18808-Ljbffr Summa Health