BDC Agent - Automotive

The BDC Agent is responsible for managing internet and phone leads, communicating with customers, and setting confirmed appointments for the sales team. This is a high-impact role directly tied to sales performance. Key Responsibilities Handle all incoming leads (internet, phone, text) Respond quickly and professionally using VinSolutions Set and confirm appointments for the sales team Follow up with: Internet leads Missed opportunities Previous customers Maintain consistent communication with Sales Managers Ensure all appointments are properly confirmed (no guessing) Log all activity in CRM accurately Daily Expectations High volume of outbound calls and follow-ups Fast response time on all new leads Strong communication and persistence Proper tracking of all customer interactions Requirements Previous BDC or call center experience preferred Strong communication skills (phone, text, email) Ability to handle objections and stay persistent Organized and detail-oriented Comfortable working in a fast-paced environment What We Expect No missed or ignored leads Accurate appointment setting (no false confirmations) Strong follow-up process Daily accountability and performance tracking Compensation Base hourly pay + performance bonuses Bonus based on: Appointments set Appointments shown Deals closed Why Autos of Chicago High lead volume Strong inventory and brand presence Opportunity to grow and earn based on performance Benefits Bonus based on performance Company parties Health insurance Training & development Employee assistance program Health insurance Paid training Professional development assistance Referral program #J-18808-Ljbffr Autos Of Chicago