Automotive Service Advisor

Access Ford of Corpus ChristiAre you a retail professional that enjoys talking, building relationships and finding solutions that help your customer?Have you ever wondered what it would be like to work in an automotive dealership?If you answered YES than we want to talk to you about a Service Advisor opportunity.No Automotive experience?Our industry experts will guide you through a comprehensive training period.At Access Ford we are one of over 300 Lithia dealerships nationwide. Come be a part of the automotive Industry future with the Lithia & Driveway family, a Fortune 200 company and growing fast! And with growth comes opportunity.We are committed to Growing our Company and Growing our People!What we offer:Competitive pay and incentivesService Advisor training led by Industry expertsMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsResponsibilities:Serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customerDevelop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductiblePrepare repair orders (RO), obtaining approval signatures and entering RO into service database systemCommunicate additional repair and service needs to the customer based on vehicle inspectionAdminister the manufacturer warranty for qualifying vehicle repairsKeeping customer informed of service specials, completion times and service expensesWhat we look for:Experience in a customer facing role that demands a positive mindsetA team player who is focused on providing exemplary customer serviceBasic mechanical understanding of an automobile is helpfulAbility to quickly adapt to an ever-changing fast paced retail environmentAcceptable driving record and a valid driver's license in your state of residenceThis position reports to the service manager.High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.