ServiceNow Developer/ BA/ Testers (United States)

Job Title: ServiceNow Professionals – Multiple Openings- Federal

Location: Remote / Hybrid (U.S.)

Clearance: Active Secret Clearance Required

Employment Type: Full-Time / Contract

Overview

We are actively hiring experienced ServiceNow professionals to support mission-critical programs. Openings are available across multiple roles, including Business Analysts, Developers, Testers, Functional Consultants, Technical Leads, and Solution Consultants. Candidates should possess strong ServiceNow platform expertise, excellent communication skills, and experience working in Agile environments.

Current Openings

• ServiceNow Business Analyst
• ServiceNow Developer
• ServiceNow Tester / QA Analyst
• ServiceNow Functional Consultant
• ServiceNow Technical Lead
• ServiceNow Solution Consultant

Key Responsibilities

• Gather and analyze business requirements and translate them into scalable ServiceNow solutions.
• Design, configure, develop, and maintain ServiceNow applications and workflows.
• Support modules such as ITSM, CSM, HRSD, PSDS, CMDB, ITAM, Knowledge Management, Service Catalog, and Employee Center.
• Create and maintain user stories, BRDs, FRDs, process flows, and technical documentation.
• Perform configuration, customization, scripting, and workflow automation using ServiceNow best practices.
• Participate in Agile ceremonies, including sprint planning, backlog refinement, reviews, and retrospectives.
• Collaborate with stakeholders, architects, developers, testers, and product owners throughout the SDLC.
• Perform system testing, integration testing, regression testing, and UAT support.
• Troubleshoot issues and support production deployments and enhancements.
• Develop and maintain reports, dashboards, and performance metrics.
• Ensure compliance with organizational standards and federal security requirements.
• Provide knowledge transfer and support continuous process improvement initiatives.

Required Qualifications

• Active Secret Clearance (required).
• 2+ years of ServiceNow experience for mid-level roles; 7+ years for senior/lead positions.
• Experience with one or more ServiceNow modules:
• ITSM
• CSM
• HRSD
• PSDS
• ITAM
• CMDB
• Service Catalog
• Knowledge Management
• Employee Center
• Experience working within Agile/Scrum environments.
• Strong communication, analytical, and problem-solving skills.
• Experience with Jira, Confluence, and SDLC methodologies.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA)
• Certified Application Developer (CAD)
• CIS-CSM, CIS-HRSD, CIS-ITSM, or other ServiceNow certifications
• ITIL Foundation Certification
• Prior experience supporting federal or DoD programs
• Experience with Flow Designer, IntegrationHub, Service Portal, UI Builder, and REST/SOAP integrations

Desired Technical Skills

• JavaScript
• Flow Designer
• IntegrationHub
• Service Catalog
• Business Rules
• Client Scripts
• Script Includes
• UI Policies
• ACLs
• CMDB
• REST/SOAP APIs
• Service Portal
• UI Builder
• ATF
• Reporting & Dashboards
• Agile / Scrum
• Jira / Confluence
• UAT & Regression Testing

Preferred Candidate Profile: ServiceNow professionals with strong platform expertise, excellent stakeholder management skills, and experience delivering secure, scalable solutions.