Customer Operations Coordinator

Job Description

Job Description

We are looking for a Customer Operations Coordinator to support daily sales and service activities while helping maintain a smooth experience for customers and internal teams in Holland, Michigan. This role focuses on handling order-related tasks, responding to customer needs, and keeping information accurate across operational processes. The ideal candidate brings strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Responsibilities:
• Process customer orders accurately and ensure all relevant details are entered and updated in a timely manner.
• Serve as a key point of contact for customer inquiries, providing responsive support and clear follow-up on order status, product information, and service needs.
• Coordinate with sales, operations, and other internal departments to resolve issues and keep customer requests moving forward efficiently.
• Review documentation and transaction records to confirm completeness, accuracy, and alignment with company procedures.
• Track open orders and related activities, escalating concerns when timelines, inventory, or customer expectations may be affected.
• Prepare routine reports, summaries, and administrative materials that help support sales activity and operational planning.
• Maintain organized records and contribute to process improvements that enhance service quality and day-to-day workflow efficiency.• At least 2 years of experience in a sales support, customer service, or similar coordination role.
• Demonstrated ability to provide attentive customer service in a fast-paced business environment.
• Experience with order entry and managing accurate data within internal systems.
• Strong written and verbal communication skills with the ability to work effectively across teams.
• High level of accuracy, organization, and attention to detail when handling multiple tasks.
• Proficiency with standard office software and general administrative tools.
• Ability to prioritize responsibilities, meet deadlines, and adapt to changing business needs.