Account Manager, SLED

Description Keeper is hiring a driven SLED (state, local, and higher education) focused Account Manager to join a high producing team within our B2B sales division. This is a 100% remote position from select locations, with an opportunity to work a hybrid schedule for candidates who live near our global headquarters in Chicago. About Keeper Security Keeper Security is a leading cybersecurity software company that protects thousands of organizations and millions of people in more than 150 countries. Keeper delivers a powerful zero‑trust and zero‑knowledge solution built to meet the stringent requirements of state, local and educational (SLED) IT environments. Its flagship offering, KeeperPAM, is an AI‑enabled, cloud‑native platform that protects users, devices and critical infrastructure from cyber attacks. Recognized in the Gartner Magic Quadrant for Privileged Access Management, Keeper combines robust compliance with unmatched visibility and control. With industry‑leading certifications, including GovRAMP Authorization, Keeper provides the security assurance public sector organizations require. About the Role Join an elite group of proven performers and highly successful Account Manager professionals. Our team is full of seasoned technologists, experienced in selling into SME and Enterprise accounts, passionate about helping companies get the most out of their technology investments, and skilled at identifying new business opportunities and expansion within named accounts. As a SLED focused Account Manager, you will work with an established client base within the public sector, concentrating on state, local, and higher education, and be responsible for growing revenue through these accounts using our industry‑leading solutions. Responsibilities Thrive in a supportive but independent workplace with the opportunity to grow as our organization grows Carry a revenue quota to meet or exceed sales targets within assigned accounts Provide strong interactions with customers at the Senior Management level with support on forming relationships with C‑level contacts Work with clients to negotiate contract renewals, cross‑sells and upsells Work with clients to establish business and technical goals and potential via technical and Quarterly Business Reviews Navigate SLED‑specific procurement processes, including RFP/RFI responses, contract vehicles, cooperative purchasing agreements, and compliance requirements such as FedRAMP, StateRAMP, CJIS, etc. Build and manage relationships with key public sector stakeholders, including government agencies, educational institutions, and internal champions, aligning Keeper solutions with mission‑driven objectives and budget cycles Understand public sector funding models and budget timelines to effectively position renewals, expansions, and multi‑year agreements Maintain a structured cadence with named customer accounts, build relationships, present Keeper solutions, troubleshoot challenges, manage issues with the broader Keeper team and close deals Advise customers on best practices for securing and protecting their business against password related breaches Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle Consistently demonstrate knowledge of Account Management best practices, stay up to date on trends in the industry, and operate as an Account Manager and Cybersecurity advisor to your customers Understand and navigate account procurement practices to negotiate licensing contracts Resolve customer issues, alone and through collaboration with other Keeper Security teams; approach all situations with curiosity and creativity. Resolving customer issues can involve troubleshooting and require deep technical knowledge of our solutions and the Password management space Build strong customer relationships by maintaining high levels of engagement, adoption, and communication; conduct quarterly business reviews to ensure our clients are up to speed on their areas of vulnerability, new product features, etc. Become a Keeper Security product expert for your customers; occasionally assist on Sales or Marketing calls/webinars as an Account Manager and Keeper expert Drive customer advocacy in the form of references, referrals, and case studies Perform data‑driven reviews and analysis on customer portfolio to prioritize opportunity and risk; reliably renew and expand customer contracts, meet and exceed personal and team quotas Participate in the evolution of Keeper Security's own Account Management programs and processes; insist on excellence in our own AM initiatives Contribute towards the development of a strong team environment by upholding high work standards Jump at opportunities to go the extra mile to ensure our customers are supported and successful Requirements 3+ years of experience in full cycle SaaS sales or Account Management (with a focus on upselling and expansion) 2+ years of SLED or government sales experience within software or tech sales Strong technical knowledge as it pertains to software integrations (SSO, Directory etc), implementation, onboarding and support Experience working in IAM or cybersecurity industry Motivated by solving problems for customers; demonstrated ability to anticipate challenges before they arise Experience working with and selling to Enterprise organizations, C‑level Executives, IT and Cyber Security Executives Unrivaled sense of autonomy, ownership, and dedication to helping customers realize their intended value Energetic and self‑motivated; a team player who is also a proactive and creative problem solver Aptitude for learning software; strong with business applications Ability to manage multiple priorities while maintaining strict attention to details. Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations Working knowledge of Salesforce.com Undergraduate degree preferred (BA/BS) Benefits Medical, Dental & Vision (Inclusive of domestic partnerships) Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life Voluntary Short/Long Term Disability Insurance 401k (Roth/Traditional) A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc) Equal Opportunity Statement Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E‑Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees. Classification Classification: Non‑Exempt #J-18808-Ljbffr