Field Service Technician

Job Title Field Service Technician Requisition Details Requisition ID: 930313 Position Type: Full-Time Total Rewards: Benefits/Incentive Information Company Overview Essilor Instruments, part of EssilorLuxottica, a global leader in vision care, designs, manufactures, and distributes world‑class optical products. General Function The Field Service Technician is responsible for installing, training, repairing, and maintaining finishing lens systems and related equipment at customer sites, ensuring equipment performance and customer satisfaction. Major Duties & Responsibilities Travel to customer sites to perform equipment installations, operator training, and ongoing service support. Unpack, install, and configure equipment upon delivery; ensure proper setup, calibration, and integration into customer systems. Install a variety of equipment with varying levels of complexity, including those requiring water and drain connections, network setup, and integration with practice management systems. Demonstrate technical proficiency in network cabling, TCP/IP configuration, and basic hardware/software integration. Provide on-site and remote troubleshooting support, coordinating with Technical Support when additional assistance is needed. Deliver comprehensive operator training on equipment use, safety, and routine maintenance. Perform preventative maintenance and repairs to minimize equipment downtime and extend product life. Communicate effectively with customers to address service needs, equipment functionality, and maintenance schedules. Handle customer requests for replacement of defective parts and ensure accurate documentation of all service actions. Provide trade show support including equipment setup, teardown, and technical assistance during show hours. Collaborate with internal teams (Engineering, Production, Sales, and Customer Service) to relay customer feedback, recurring issues, and product improvement opportunities. Complete all required service reports, installation documentation, and work orders accurately and in a timely manner. Provide customer support via phone, email, and remote diagnostic tools as needed. Additional duties & scope as needed Basic Qualifications Associate degree in Electronics, Electrical Engineering Technology, or related technical field; or equivalent work experience. Minimum 3+ years of experience in field service, equipment installation, or technical support (preferably within medical devices, optical, or related industries). Ability to read and interpret schematics, wiring diagrams, and technical manuals. Solid understanding of basic networking concepts and protocols (TCP/IP). Strong mechanical aptitude and problem‑solving skills. Basic computer proficiency, including experience with diagnostic and service software. Excellent communication and interpersonal skills, with a customer‑first mindset. Ability to work independently in the field with minimal supervision. Willingness and ability to travel extensively within the assigned territory (may include overnight stays). Must hold a valid driver’s license. Ability to lift and move equipment (up to 50 lbs) and perform physically demanding installations. Preferred Qualifications Experience installing, maintaining, or repairing lens finishing, ophthalmic, or medical diagnostic equipment. Working knowledge of practice management system integrations or networked device setups. Compensation & Benefits Employee pay is determined by multiple factors including geography, experience, qualifications, skills, and local minimum wage requirements, and may include a competitive bonus and/or commission plan. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. Equal Opportunity Employment EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at View phone number on click.appcast.io or email View email address on click.appcast.io. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law. #J-18808-Ljbffr