Field Service Technician I

Security Enterprise Solutions (SES) Operation The Security Enterprise Solutions (SES) Operation is the cornerstone of Leidos' comprehensive suite of fully-integrated security solutions for aviation, ports, borders, and critical infrastructure customers around the world. With a combined portfolio of more than 24,000 products deployed across 120 countries, we leverage our technical strengths and robust R&D initiatives to address emerging and evolving threats through rapid development of innovative solutions. Travel to various customer sites domestically and internationally is required. SES is comprised of three divisions to align with our customers' missions and needs: Aviation Solutions Ports & Borders Global Services Specific Duties, Activities, and Responsibilities Perform customer support activities involving the installation, modification, and repair of complex equipment and systems. Conduct on-site installation and testing of equipment to ensure proper working order. Isolate equipment start‑up malfunctions and take corrective action. Perform ad‑hoc and predetermined work assignments with instructions. Follow all established guidelines, procedures, and policies. Work on assignments which are semi‑routine in nature, recognizing deviations from accepted practice. Manage resources, maintain schedules, and coordinate all repair activities in priority sequence to ensure adherence to contractual service level agreements (SLAs). Operate in a customer environment with systems that run 24/7, requiring immediate response times (either on‑shift or after‑hours on‑call) and long‑distance travel to sites. Accept and update work orders in CRM systems such as Salesforce, Maximo, and GURU for our customers. Basic Qualifications Related trade experience (electrical, electronic, mechanical) or military training (electrical, mechanical, electronics). Equivalent experience of at least two years in an electrical or mechanical field service role is acceptable. Minimum of two years of experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment. Excellent communication skills with a strong orientation for customer focus and teamwork. Ability to respond to all customer issues at all times and willingness to travel on short notice. Must be able to pass an in‑depth background check (TSA eQIP). Preferred Qualifications Excellent organizational, communication, and interpersonal skills with the ability to multitask several projects simultaneously. Strong customer service skills and the ability to handle stressful situations. Self‑motivated, reliable, and accountable. Physical ability to lift/carry 50 lbs, push/pull 200 lbs, and move equipment weighing up to 1,000 lbs with assistance as specified in the manuals and Technical Advisory documentation. Furmat for frequent bending, stooping, twisting, turning, and working in unusual positions requiring full‑body mobility. Ability to work safely and follow safety precautions in extreme environments (temperature, humidity, noise, confined spaces, etc.) around dangerous industrial equipment. Salary Range for this position: $65,000 to $70,000 Pay and Benefits Pay and benefits are fundamental to any career decision. We offer a compensation package that reflects the importance of the work we do for our customers, including competitive compensation, health and wellness programs, income protection, paid leave, and retirement benefits. More details are available at Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws. #J-18808-Ljbffr