Systems Administrator

Systems AdministratorLocation: Herndon, VA (Hybrid: 3 days/week onsite: Tuesday, Wednesday, Thursday)Type: 6+ months ContractRate: $Open /hr.The ideal candidate is a reliable, hands-on Microsoft 365 administrator with strong troubleshooting skills, experience managing daily operational tickets, and the ability to maintain service excellence during a high-priority compliance initiative. A collaborative team player who can quickly adapt to existing processes and provide consistent support is essential.Provide day-to-day technical support for Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, OneDrive, and the M365 Admin Center.Manage and resolve operational tickets related to user access, mailbox issues, file sharing, Teams functionality, and general M365 platform support.Monitor system health and service status using the M365 Admin Center, Security & Compliance dashboards, and other monitoring tools.Assist with user provisioning, license assignments, and basic identity and access management tasks.Support implementation and maintenance of security and compliance policies, including Conditional Access, DLP, Sensitivity Labels, and Defender for Office 365.Collaborate with IT, Security, and business stakeholders to ensure continuity of Microsoft 365 services during a critical compliance initiative.Document support activities, configurations, and troubleshooting steps to maintain knowledge base and operational continuity.Escalate complex or unresolved issues to senior administrators or vendors as needed.Provide end-user guidance and basic training on Microsoft 365 capabilities to promote productivity and adoption.Assist with routine maintenance tasks, system updates, and minor configuration changes as directed.