Program Support Assistant (OA)

Program Support Assistant This position will serve as a Program Support Assistant under the administrative supervision of the GEC Administrative Officer. Programs within the Geriatrics and Extended Care Service included: Home Based Primary Care (HBPC), Home and Community Based Services(HCBS), Homemaker/Home Health Aide (HM/HHA), Hospice and Palliative Care (HPC), Contract Nursing Home (CNH), Care Coordination / Home Telehealth (CC/HT), Adult Day Health Care (ADHC) and Program and the Medical Care Foster Home Program. Performs work involving the collection, compilation, and/or tracking of data and statistical information in support of an organization's program operation. Performs data entry and other data processing tasks. Responsible for completeness, accuracy, and accessibility of data for analytical purposes. Manages database for data entry of demographic data, provider-specific clinical data, historical data, and patient-related data. Prepares, executes, and/or tracks program specific information, such as meeting minutes, average daily census reports, FOIA requests, congressional inquiries, and contract data within the service. Uses software applications to draw information, e.g., from the Computerized Patient Record System (CPRS), Veterans Integrated Support and Information Application (Vista), Microsoft Access, Excel, and Outlook. Also monitors the VA Electronic Contract Manager System (eCMS) in order to prepare/assist in preparation of reports Assists in the acquisition, development, and/or scheduling of program resource materials and personnel, such as hard copy and computer-based brochures and reports, agency staff and/or volunteer personnel, and/or needed program equipment such as telephones, computers and printers, fax machines, etc. Monitors all aspects of the operating programs and makes recommendations to improve or modify methods for disseminating information to intended audiences. In person or on the telephone, employees maintain a pleasant and helpful attitude when dealing with professional and non-professional staff, co-workers, applicants, supervisors, management, union representatives, government representatives, and the general public. Design, delegate, and monitor office procedures that support patient care, thus freeing the clinical providers as much as possible to provide direct patient care. Work Schedule: Monday - Friday 8:00am-4:30pm This is not a virtual position. US Department of Veterans Affairs