Supervisor Crisis Admissions

Job Description

Job Description

Embracing Lightshare's mission, vision and our five Pillars is important for our work at Lightshare. Our five pillar embrace the following:: Compassion (show empathy and genuine care for the well-being of our colleagues, the people we serve and our community); Acceptance (create an environment where everyone feels valued and included; foster creativity through the richness of our differences); Respect (treat every individual with dignity, courtesy and consideration; value the opinions and contributions of others); Empowerment (take ownership of your work, seek growth opportunities to reach your full potential and actively contribute to our success); Stewardship (responsibly manage the resources and assets entrusted to us). 

  Benefits available to our employees:

Lucrative vacation time – 168 hours 

Mental Wellness Days – 3 days

Medical insurance, prescription tools, dental, vision, mental health, wellness programs, EAP, life and ADD and the ability to participate in a 401K, Supplemental – accident, hospital indemnity and critical illness .

The Supervisor of Crisis Admissions provides operational leadership and oversight for the crisis admissions process, ensuring individuals presenting for behavioral health and substance use services receive timely, appropriate, compassionate, and clinically coordinated access to care.

This position supervises the daily operations of the Crisis Admissions team, ensuring accurate assessments, timely referrals, appropriate placement, regulatory compliance, effective communication, and efficient coordination between admissions, clinical, nursing, medical, residential, outpatient, and community-based services.

The Supervisor is responsible for maintaining an admissions process that supports patient safety, regulatory requirements, organizational standards, documentation accuracy, and continuity of care.

The Supervisor is responsible for leadership, crisis management, communication, regulatory and compliance, operational management, customer service and problem solving.

Minimum Qualifications

• High school diploma or equivalent required. 
• Bachelor's degree in Health & Human Services, or related field required. 
• Minimum of 2–3 years of supervisory experience in behavioral health, crisis services, admissions, intake, or healthcare operations . 
• Experience working in a behavioral health or substance use treatment environment. 
• Knowledge of crisis assessment, admissions, referral coordination, and levels of care. 
• Knowledge of HIPAA and confidentiality requirements. 
• Ability to work effectively in a fast-paced crisis environment. 
• Ability to work flexible hours, including evenings, weekends, holidays, or on-call responsibilities as required. 

Skills:

The required and preferred skills are essential for effectively managing the complexities of crisis admissions. Strong leadership and communication skills enable the supervisor to guide their team through high-pressure situations while maintaining a calm and supportive environment. Clinical knowledge and crisis intervention expertise are applied daily to assess risk, make informed decisions, and ensure patient safety. Organizational and problem-solving skills help streamline admission processes and address challenges proactively. Additionally, cultural competence and empathy are vital in delivering respectful, individualized care to diverse patient populations during vulnerable times.

Equal Employment Opportunity

Lightshare Behavioral Wellness & Recovery is an Equal Employment Opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law.

Lightshare provides reasonable accommodations to qualified individuals with disabilities during the application and hiring process. If you require an accommodation to apply, please contact Human Resources.

All employment decisions are based on qualifications, merit, business needs, and other lawful considerations.