General Manager

Princess Polly is the global fashion brand at the forefront of trend-driven, lower impact and accessible apparel. Established as an online force in the Australian retail scene in 2010, Princess Polly quickly became the clothing brand found in every influencer haul, viral TikTok, Instagram OOTD and celeb street looks. Now, one of the fastest-growing online women's fashion brands in the USA, Princess Polly has been delivering the best online shopping experience to customers worldwide for over 10 years.


As a part of A.K.A Brands; we are a global player with offices located in Los Angeles and Australia's Gold Coast. With big plans ahead, we're always on the hunt for new talent to join our global team.


Think you can help us in our journey of becoming the best four wall shopping destination like...ever? If you're a motivated team player that's obsessed with all-things fashion and pop culture, we'd love to hear from you.


POSITION SUMMARY

As one of the leading online fashion brands, Princess Polly Retail Stores are nothing short of exhilarating! We create world-class in store customer experiences, build brand loyalty, host influencer events, and drive sales through client relationships. We are looking for a General Manager to lead a passionate, skilled and innovative team that is obsessed with making an outstanding impression on every person who walks through the door.


Our General Manager is an inspiring and nimble leader who is passionate about creating memorable customer and team experiences. They lead by example and not by explanation. They recognize that the culture and identity of the team will mimic their leadership, and they take that very seriously. They are authentic, autonomous, accountable, creative, collaborative and critical thinkers. They are passionate about getting it right and not about being right. They are also obsessed with creating healthy, sustainable and transparent work environments for their team.


What You'll Do

• Lead a high-volume, high-energy store, driving sales performance and delivering on key metrics including conversion, UPT, ATV, payroll, and customer experience.
• Build, coach, and develop a team of leaders and associates, creating a culture that is inclusive, accountable, and aligned with the Princess Polly brand.
• Recruit, onboard, and retain top talent while providing ongoing feedback, recognition, and development opportunities.
• Analyze business trends and performance data to identify opportunities, create action plans, and consistently achieve store goals.
• Oversee all operational functions including inventory management, stock flow, RFID processes, cash handling, loss prevention, compliance, and labor management.
• Ensure visual merchandising standards, floor presentation, and product execution are consistently inspiring, customer-ready, and brand aligned.
• Partner cross-functionally with Retail Leadership, Talent Acquisition, Operations, and Home Office teams to bring campaigns, initiatives, and activations to life while continuously improving the business.

Who You Are

• An experienced retail leader with 3+ years of management experience leading teams of 5+ employees in a fast-paced, customer-focused environment.
• A people-first leader who knows how to inspire, develop, and hold teams accountable while creating a positive and engaging culture.
• Results-driven, with a proven ability to drive sales, improve KPIs, and make data-informed decisions.
• Highly organized and adaptable, capable of managing multiple priorities and solving problems quickly in a dynamic environment.
• Someone who takes ownership and initiative-when challenges arise, you lean in, identify solutions, and drive results.
• A collaborative communicator who builds strong relationships across teams and influences others through trust and partnership.
• Experienced with retail technology and operational systems, including Shopify POS (preferred), RFID inventory management, Microsoft Office, and HRIS/payroll platforms such as ADP or Rippling.

What's In It For You

• The opportunity to lead a flagship customer experience for one of the fastest-growing fashion brands in the industry.
• A people-focused culture that prioritizes development, recognition, collaboration, and career growth.
• The ability to make a direct impact on business performance while shaping the culture and success of your store.
• Ongoing leadership development, coaching, and opportunities for advancement within a rapidly growing organization.
• A dynamic, fast-paced environment where no two days are the same and innovation is encouraged.
• The chance to work alongside passionate, talented teams who genuinely love what they do and celebrate wins together.

$80,000 - $95,000 a year

Princess Polly is an Equal Opportunity Employer (EOE) We're committed to a diverse and inclusive workplace and encourage applicants from all walks of life. Come join us, different makes us better.


What are you waiting for? Come experience something different and amazing in the online fashion space!

#PrincessPolly #PursueYourPassion #PrincessPollyCareers

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.