Technical Product Delivery Manager

Job Description

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients

As a Product Manager in CCB, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

 

Job responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
• Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners 
• Translates product goals into program objectives and measurable milestones, aligning execution plans to roadmap priorities and intended outcomes
• Owns delivery governance (milestones, acceptance criteria, RAID, decision logs), and applies AI tooling (e.g., MCP, Skills) to accelerate tracking, summarization, and reporting while maintaining auditability
• Leads Agile delivery using Scrum/Kanban, driving ceremonies (planning, refinement, standups, demos, retros) and improving predictability through metrics and continuous improvement
• Partners with Engineering to validate requirements, integration paths, and non-functional expectations across Java microservices, GraphQL/API layers, and cloud components; surfaces gaps early and drives trade-offs
• Collaborates with SRE/Production Management to ensure operational readiness (SLIs/SLOs, monitoring/alerting, on-call readiness, incident learnings) and that reliability, resiliency, and performance criteria are met
• Drives stakeholder alignment and decision-making across Product, Engineering, and Leadership (including cross-shore teams), ensuring timely communication, appropriate resourcing, and well-managed cross-team handoffs and dependencies
• Solid knowledge of Agile (Scrum/Kanban) with hands-on experience running ceremonies and improving delivery cadence and predictability

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
• Demonstrated ability to execute operational management and change readiness activities
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes
• Experience in product or platform-wide release management, in addition to deployment processes and strategies 
• Working with platforms/framework teams

• Proven experience delivering complex, multi-team technology initiatives with accountability for milestones, dependencies, and outcomes

• Working familiarity with Java microservices architectures, GraphQL, and cloud platforms sufficient to drive delivery conversations, dependency planning, and feasibility/risk discussions

• Experience partnering with SRE teams to deliver production-grade capabilities, including release readiness, observability, resiliency, and incident/operational feedback loops

• Strong execution and governance skills: planning, critical-path management, RAID management, escalation, and executive-ready status reporting

• Demonstrated ability to operate effectively in ambiguity and fast-paced environments while maintaining delivery rigor

• Strong stakeholder management across Product, Engineering, Operations, and Leadership; ability to influence without authority and coordinate across time zones

Preferred qualifications, capabilities, and skills

• Proficient knowledge of the product development life cycle, design, and data analytics

• Hands-on experience delivering and operationalizing services in cloud environments (e.g., AWS/Azure/GCP) using microservices and API-first patterns (including GraphQL where applicable)

• Demonstrated ability to embed SRE practices into delivery (SLO-driven delivery, error budgets, post-incident improvement backlogs, reliability-focused release criteria)

• Prior experience working with platform/framework teams (e.g., shared services, internal platforms, APIs, data platforms, developer experience/tooling)

• Ability to assess and challenge requirements/designs for completeness, including non-functional considerations (e.g., performance, resiliency, security, observability) and propose practical alternatives

• Experience leading delivery within risk, controls, compliance, and regulatory expectations, including structured change/release governance and audit-ready documentation

• Strong data analytics orientation—able to define and track delivery and product health metrics (KPIs/OKRs, adoption/usage, reliability/service 

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.