Medical Support Assistant

Medical Support Assistant

The MSA is responsible for answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, scheduling appointments, including interpreting, and verifying provider orders in accordance with VHA national scheduling and consult guidelines. Assignments at this level include, but are not limited to:

• Schedules routine and specialized appointments for the unit and with other units within the health care system, while ensuring proper sequencing.
• Performing clerical duties related to patient care and treatments such as admitting and discharging, travel arrangements, forwarding medication orders, work orders, and maintaining electronic medical charts.
• Responsible for performing a variety of duties including, but not limited to data entry.
• Notifying service administrative staff of supplies necessary to perform duties.
• Applying knowledge of medical terminology correctly in order to complete duties.
• Verifying and updating demographics including temporary addresses, insurance information, sharing caregiver information, and administrative clinical reminders.
• Effectively communicates, both verbally and in writing with internal and external sources.
• Coordinates consultations and referrals of patients to Specialty Services within the facility and outside the facility.
• Receives and relays a high volume of incoming and outgoing communication via telephone, fax, and email, from patients, staff and outside sources concerning a variety of medical, personnel, and administrative matters. Determines the nature of the inquiry and independently responds or routes to appropriate clinical staff in a timely manner appropriate to the urgency of the correspondence.
• Performs other duties as assigned.

Total Rewards of a Allied Health Professional

Work Schedule: 8:00am to 4:30pm Monday through Friday

Recruitment Incentive (Sign-on Bonus): Not Authorized

Permanent Change of Station (Relocation Assistance): Not Authorized

Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework: Not Available

Virtual: This is not a virtual position.

Functional Statement #: 04215-F / Medical Support Assistant

Permanent Change of Station (PCS): Not Authorized