Subregional Technical Trainer - AMER Central

Regional Technical Trainer (Central)

The Technical Trainer plays a hands-on role in executing technical and operational training programs across data center environments. This role is responsible for delivering in-person and virtual training, supporting onboarding, upskilling, and certification initiatives, and serving as a subject matter expert in the development of content in collaboration with instructional design and regional training teams.

The ideal candidate brings strong technical knowledge, a passion for sharing expertise, and the ability to simplify complex concepts for a variety of learners. As part of the global training organization, the Technical Trainer helps ensure consistent standards and alignment with both regional and global learning objectives.

Training Delivery

• Deliver high-impact technical training programs, both in-person and virtually, focused on data center operations, safety, infrastructure, and systems.
• Facilitate onboarding and continuous upskilling of new hires, trainees, and current team members.
• Utilize diverse training methods including live instruction, hands-on demonstrations, simulations, and scenario-based learning.

SME Support in Content Development

• Act as a subject matter expert (SME) in the development, review, and validation of training content.
• Collaborate with instructional designers and regional training teams to ensure training materials are accurate, relevant, and reflect operational realities.
• Provide feedback on course effectiveness and identify opportunities for improvement based on learner engagement and comprehension.

Program Support & Implementation

• Support regional training managers in executing global and regional learning programs.
• Assist with implementing certification and skills validation processes for technical staff.
• Participate in the delivery and implementation of structured training pathways, including apprenticeship and workforce development programs.

Training Evaluation

• Observe and assess learner engagement and comprehension; provide coaching or reinforcement as needed.
• Collect and relay feedback from training sessions to support continuous improvement of training effectiveness.
• Support the implementation of post-training evaluations, skills assessments, and knowledge checks.

Operational Collaboration

• Partner with site operations leaders to ensure training supports job performance and readiness.
• Stay informed of regional operational needs, safety requirements, and technology updates that impact training content.
• Maintain awareness of training compliance requirements relevant to technical roles.

What you'll need

Education & Certifications

• Technical degree or certification required (e.g., Electrical, Mechanical, Facilities Management)
• Certifications such as CDCP, CDCS, or equivalent preferred
• Instructional or training delivery certifications are a plus

Experience

• 3+ years of experience in a technical operations or engineering role, preferably in a data center or critical infrastructure environment
• Experience delivering training or mentoring others in a professional setting
• Familiarity with adult learning principles and hands-on training techniques

Skills

• Strong presentation and communication skills, with the ability to explain complex technical concepts to learners of various levels
• Ability to work collaboratively across functional teams and geographies
• Organized, detail-oriented, and responsive to learner needs
• Basic familiarity with e-learning platforms or LMS systems is a plus
• Capable of using PowerPoint or other tools to deliver training content effectively

Additional Requirements

• Moderate subregional travel is required (30-50%)
• Proficiency in English; additional local language skills are a plus, depending on region

A bit about us

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL, the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.

A bit about our team

Our Operations team keeps our customers' infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems, our team plays a vital role in making sure everything in our data centers operates as it should.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.

Join us and you'll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you'll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We'll also give you plenty of development opportunities so you can build a rewarding and successful career with us.

Health and Safety

Safety isn't just a priority here at Digital; it's critical to everything we do. Safeguarding lives, protecting assets, and securing data aren't just ideals - they're essential pillars of our commitment to excellence for our people, our partners and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress.

Our Compensation Philosophy

Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.