Patient Navigator RN - Third Party Reproduction

Job Description

Job Description

About Us

Pinnacle Fertility is a leader in physician-centric fertility care, supporting high-performing fertility clinics and comprehensive service providers nationwide. Guided by our mission of fulfilling dreams by building families, Pinnacle offers compassionate care, innovative technology, and comprehensive fertility treatment services to provide patients with a seamless and personalized journey to parenthood. Learn more at

About the Role

The Patient Navigator RN - Third Party Reproduction role is an ideal opportunity for compassionate, detail-oriented individuals seeking to make a meaningful impact in the field of reproductive health. You will play a vital role in supporting patients undergoing Third Party Reproductive (TPR) services, guiding them through their treatment journey, and coordinating care with a multidisciplinary team to ensure an exceptional experience.

We are seeking a Patient Navigator RN - Third Party Reproduction to join our dedicated team at Pinnacle Fertility - Michigan in Macomb, MI . This is a full-time onsite position working Monday through Friday, from 8:30 AM to 5:00 PM , with 3-4 weekends per year and one holiday .

Key Responsibilities:

• Serve as the dedicated RN Patient Navigator throughout each patient's fertility treatment journey, including third-party reproduction cases as applicable, providing comprehensive clinical coordination, education, and compassionate support. 
• Conduct patient assessments, monitor responses to fertility treatments, and review medication reactions and laboratory results; provide triage support and clinical guidance within the RN scope of practice.
• Educate patients on treatment protocols, medication administration, procedures, and expected outcomes, ensuring they are informed and supported throughout their care.
• Coordinate appointments, laboratory work, procedures, and follow-up visits while collaborating with physicians, financial counselors, embryology, genetics, and other multidisciplinary teams to ensure seamless, individualized patient care.
• Maintain accurate and timely documentation in the EMR, monitor patient progress, follow up on missed appointments, and promote adherence to treatment plans.
• Serve as a consistent point of contact by addressing patient questions, providing emotional support, and helping remove barriers to care throughout the treatment cycle.
• Assume expanded clinical responsibilities as needed, functioning at the full scope of the RN license, including sonography and surgical suite support, in alignment with state regulations and clinic protocols; training will be provided for any required skills not yet held.
• Participate in team case reviews, staff meetings, and quality improvement initiatives.
• Participate in an after-hours on-call rotation (additional compensation provided).
• Be available for occasional weekends and holiday coverage as required.
• Perform other duties and projects assigned.

Position Requirements:

• Education & Licensure:
  
  • BSN preferred.
  • Active, unrestricted Registered Nurse (RN) license in the state of Michigan is required .

  • BLS required.

• Experience:

  • Minimum of 1 year of experience coordinating third-party reproduction (TPR) cases required. Experience coordinating fertility treatments, including assisted reproductive technology (ART) cycles, is highly preferred.

  • Minimum of 2 years RN experience , ideally in women's health, fertility, OB/GYN, or a related clinical setting.
  • Familiarity with EMR systems and patient coordination processes.
• Skills:
  • Strong knowledge of healthcare systems, insurance processes, and patient advocacy.
  • Excellent communication, organizational, and problem-solving skills.
  • Excellent time and people management skills with the ability to work independently, multi-task, and prioritize work. 
  • Proficiency in using electronic medical records (EMR) and healthcare software.
  • Empathy and a patient-focused approach, with the ability to work collaboratively in a multidisciplinary team.

Compensation & Benefits:

• Hourly Rate: Final offers based on experience, skills, and qualifications.
• Benefits: Comprehensive healthcare, dental, life, and vision insurance. Additional benefits include generous paid time off (PTO), paid holidays, and a retirement savings program. Further details will be provided during the interview process.

Diversity & Inclusivity at Pinnacle Fertility

At Pinnacle Fertility, we are committed to fostering a diverse, inclusive, and welcoming workplace. We are proud to be an equal opportunity employer and encourage applicants of all backgrounds, abilities, and life experiences to apply.