Practice Operations Manager

Practice Operations Manager North Pittsburgh Oral Surgery is seeking a dynamic, results-driven Practice Operations Manager to lead front office operations and elevate the patient and team experience across our practice. This role is responsible for supervising, developing, and performance-managing our Patient Care Coordinator (PCC) team while ensuring operational excellence, compliance, and alignment with NPOS standards. What You’ll Do Oversee the daily operations of the Patient Care Coordinator team, ensuring consistent adherence to NPOS standards and service excellence. Lead onboarding, training, and ongoing professional development of all front office staff. Ensure delivery of exceptional customer service to patients, families, and referring providers at every point of interaction. Collaborate with Physicians and Clinical Management to align scheduling priorities with operational capacity and patient care goals. Lead full-cycle recruitment, interviewing, and onboarding of Patient Care Coordinators in partnership with the Regional Manager and Clinical Leadership. Conduct structured 90-day and annual performance reviews with documented feedback and development goals. Administer corrective and disciplinary action when necessary, with thorough documentation and consistent policy application. Build and sustain trusted referral partner relationships, serving as a visible ambassador for the practice. Manage front office electronic systems, vendor relationships, and routine maintenance coordination. Oversee cost-effective procurement of business supplies and equipment, ensuring budget alignment. Manage and maintain accurate cosmetic injectable inventory across office locations. Coordinate facility repairs and maintenance to ensure a safe, professional patient environment. Prepare and deliver operational reports as directed by the Regional Manager. Maintain rigorous compliance with OSHA, DEA, HIPAA, and all NPOS policies and procedures. Serve as the primary escalation point and daily resource for the front office team, maintaining operational continuity. What We’re Looking For (Qualifications) Minimum 1–2 years of supervisory or management experience in a healthcare or medical office setting. Comprehensive knowledge of front office operations, scheduling systems, and healthcare compliance standards. Demonstrated success in staff training, coaching, and performance management. Proven experience working in direct partnership with physicians and senior organizational leadership. Exceptional organizational, communication, and leadership capabilities. Polished professional presence with an unwavering commitment to patient-centered service excellence. Preferred Qualifications Experience in oral surgery, dental specialty, or multi-location healthcare environments. High proficiency in practice management software; DSN platform experience strongly preferred. Experience managing referral partner relationships and community-level outreach. Familiarity with inventory management, vendor coordination, and budget oversight. Strong conflict resolution, disciplinary documentation, and employee relations skills. Professional Attributes We Value Confident, composed leadership presence with the ability to earn trust across all levels of the organization. High level of accountability, ownership, and operational discipline. Genuine investment in the growth and success of each team member. Solutions-oriented mindset with resilience under pressure. Team-first approach with strong cross-functional collaboration skills. Commitment to continuous improvement and service excellence. Alignment with NPOS values: Do the Right Thing. Reach for Excellence. Achieve Through Teamwork. #J-18808-Ljbffr