Account Manager 1, Enterprise Direct Sales

Job Summary Responsible for providing strategic account management and financial sales leadership for an assigned portfolio of existing mid‑market customers. Develop and manage overall account strategies for specific named account customers, including identification of incremental revenue opportunities and retention of embedded base services. Responsible for overall customer relationship management and customer satisfaction in addition to delivering annual customer revenue and retention objectives. Responsibilities Meet or exceed monthly sales quota through identification and closing of incremental sales and revenue opportunities. Renew customer contracts to protect and grow existing revenue streams. Maintain regular account contact to ensure positioning and alignment of Comcast Business Services with assigned accounts. Initiate and deliver proposed solutions to meet the needs of the assigned customers as it relates to Advanced Voice, Metro Ethernet or other Business Class products, as appropriate. Maintain customer satisfaction and serve as the primary escalation point for any customer issues that arise. Manage the cultivation, execution and delivery of sales and services to local and regional accounts in the enterprise and mid‑market segment. Collaborate with Sales, Finance and Operations leadership to develop specific account management plans to meet assigned accounts needs and an overall strategy to optimize sales and retention opportunities. Position and sell Comcast Business Class services across multiple organizational levels including but not limited to C‑level and executive level personnel. Manage existing revenue, sales opportunities, quota, funnels and forecasts consistent with region, division and corporate sales, service and operational goals and objectives. Consistent exercise of independent judgment and discretion in matters of significance. Regular, punctual attendance; work nights & weekends, variable schedule and overtime as necessary. Other duties & responsibilities as assigned. Other Duties and Responsibilities Employees at all levels are expected to understand our operating principles, own the customer experience, be enthusiastic learners, work as a team, support a culture of inclusion, and act with integrity. They may also be active participants in the Net Promoter System and contribute to continuous improvement initiatives. Qualifications Strong customer relationship skills, proactive sales management, strategic planning, and a deep understanding of Comcast Business Services. Skills Business Communication Customer Experience (CX) Customer Relationships Prospecting Sales Education Bachelor's Degree (required); combination of coursework and experience or extensive related professional experience may also be considered. Certifications Relevant certifications (if applicable) are desirable. Work Experience 5‑7 years of relevant work experience in account management or sales within mid‑market/enterprise environments. Equal Employment Opportunity Statement Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information or any other basis protected by applicable law. #J-18808-Ljbffr Blueface Ltd