ServiceNow Platform Architect (HRSD & ITSM)
Purple Drive
Role Descriptions:
- We are looking for a senior ServiceNow Platform Architect to own the platform end-to-end, drive architectural strategy, and deliver scalable, secure, and business-aligned solutions.
- This role requires deep expertise in HRSD, ITSM, portal technologies, and integrations, along with strong stakeholder engagement at leadership levels.
Key Responsibilities:
- Platform Ownership: Own the ServiceNow platform strategy, architecture, governance, and roadmap.
- Solution Architecture: Lead architecture across HRSD and ITSM, including Employee Center / Service Portal / UI Builder.
- Integration Leadership: Design and govern enterprise integrations (REST/SOAP, IntegrationHub, MID Server).
- Stakeholder Engagement: Act as a trusted advisor to business leaders and CXOs.
- Governance & Quality: Define standards, best practices, and ensure performance and security.
- Team Leadership: Mentor architects and developers; drive technical excellence.
Core Expertise:
- ITSM (Incident, Problem, Change, Request)
- HRSD (Case Management, Lifecycle Events, Employee Center)
- Service Portal / UI Builder
- CMDB, CSDM
- Flow Designer, JavaScript scripting, ACLs, performance tuning
- Integration: REST/SOAP APIs, IntegrationHub, MID Server, SSO, LDAP, OAuth
Mandatory Certifications:
- CTA (Certified Technical Architect) - MUST HAVE
- CIS-HRSD (Certified Implementation Specialist - HRSD) - MUST HAVE
- Leadership Expectations
- Proven end-to-end platform ownership
- Strong enterprise architecture mindset
- Excellent communication and stakeholder management
- Ability to drive strategic decisions and roadmap planning
- Success Measures
- Scalable and stable platform architecture
- High stakeholder satisfaction
- Strong governance with minimal technical debt
- Successful delivery of HRSD & ITSM transformations
Vacancy posted 22 hours ago
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