Personal Concierge

Job Description

Job Description

Company Description

​​​​​ Goldener Hirsch, Auberge Collection is an iconic luxury inn located in legendary Deer Valley, Utah. Designed in the spirit of an Austrian ski chalet, the intimate resort’s mid-mountain location offers direct access to over 200 perfectly groomed ski runs and 4,300 skiable acres as well as warm-weather outdoor pursuits. The 18 newly redesigned rooms and suites, including a Signature Suite that occupies the entire fourth floor, offer old-world charm with wood-burning fireplaces, vaulted ceilings and arched doorways; and, 40 residences, set in two new modern buildings designed by acclaimed architect Tom Kundig, are outfitted with full-service kitchens, contemporary living spaces and private balconies. Resort amenities include a luxurious lobby, adjacent Terrasse, exclusive private dining room, unique venues for private events and post-adventure wellness amenities such as customized massages in spa suites, breathtaking rooftop pool, infinity-edge hot tub and state-of-the-art fitness center. An award-winning restaurant skillfully marries Bavarian specialties with farm-fresh regional fare sourced from local Park City pastures, while the Antler Lounge, a chic gathering spot, comes alive in the evenings with après cocktails and live entertainment. Founded in 1992, the inn is owned by the philanthropic Eccles family who have been a part of the development of Utah’s ski region since the late 1800s.

For more information:  auberge.com/goldener -hirsch

Follow Goldener Hirsch on Instagram  @goldenerhirschauberge

Job Description

As a Personal Concierge, you will be the primary point of contact for your assigned guests, responsible for overseeing their stay from pre-arrival to departure. You will blend the roles of a concierge and front desk agent, building strong relationships with guests to understand their preferences and provide exceptional, personalized service. Your goal is to ensure each guest feels valued and catered to, creating lasting impressions that embody the essence of our luxury hospitality.
Key Responsibilities:

• Guest Relationship Management: Build and maintain strong relationships with assigned guests, understanding their preferences, interests, and needs to provide personalized service.
• Pre-Arrival Coordination: Prepare for guests’ arrivals by anticipating their needs, preparing welcome amenities, and coordinating special requests or arrangements.
• On-Site Assistance: Greet guests upon arrival, provide an overview of hotel amenities and services, and assist with check-in and check-out processes to ensure a seamless experience.
• Personalized Service: Respond promptly to guests' requests and inquiries, providing tailored recommendations for dining, activities, and transportation.
• Problem Resolution: Address any concerns or issues that arise during a guest’s stay, ensuring swift and effective resolutions to enhance their experience.
• Collaboration: Work closely with other hotel departments, including housekeeping, food and beverage, and engineering, to ensure guest needs are met efficiently and to hotel standards.
• Feedback Management: Solicit and gather guest feedback during and after their stay to continuously improve service delivery and guest satisfaction.This position may require flexibility in hours, including evenings, weekends, and holidays, to accommodate guest needs. A valid driver’s license and reliable transportation is a plus.

This position may require flexibility in hours, including evenings, weekends, and holidays, to accommodate guest needs. A valid driver’s license and reliable transportation is a plus. 

Qualifications

• Education: High school diploma or equivalent; a degree in hospitality management, business administration, or a related field is a plus.
• Experience: At least 1 year previous experience in a luxury hotel, concierge, or front desk role is preferred; familiarity with hotel management systems is a plus.
• Skills:
• Exceptional interpersonal and communication skills, with a focus on guest service
• Strong organizational skills and the ability to multitask in a fast-paced environment
• Problem-solving abilities with keen attention to detail
• Proficient in Google Suite and hotel management software
• Personal Attributes: Professional, approachable, and discreet; a passion for providing excellent customer service and enhancing the guest experience.

Additional Information

About Auberge Collection
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

About Friedkin
Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.

Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.

The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.

For more information, please visit

GHI Operating Company LLC is an Equal Opportunity Employer, M/F/D/V. GHI Operating Company LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GHI Operating Company LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

GHI Operating Company LLC is an Equal Opportunity Employer, M/F/D/V. GHI Operating Company LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GHI Operating Company LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.