J-1 Spa Receptionist InternTrainee

J-1 Spa Receptionist Intern/Trainee

Work Mode:Onsite

Location: Kohler WI

This is a seasonal 12-month Intern/Trainee program for the2027 season working weekdays and weekends. Shifts vary between 6:00 a.m. and9:30 p.m..

Opportunity

TheSpa Receptionist Intern/Trainee program offers a unique opportunity to gainexposure to multiple areas of spa operations while developing guest serviceleadership and hospitality management skills. Participants will begin theirtraining at the Spa Front Desk and rotate through several departmentsincluding Spa Attendant Spa Café Server and Spa Coordinator functionsgaining a well-rounded understanding of how a Forbes Five-Star spa operationdelivers exceptional guest experiences.

This program isdesigned for participants who are either currently enrolled in post-secondaryeducation outside the United States (Interns) or who have completed theireducation and/or have relevant professional experience (Trainees). The programfocuses on structured training professional development and cultural exchangewhile providing hands-on experience in luxury hospitality environments.

Asa member of the Kohler Waters Spa team you will learn how guest serviceoperations scheduling retail food and beverage and leadership teams worktogether to create memorable experiences for guests. Through hands-on trainingshadowing opportunities and progressive responsibility participants willbuild the knowledge and skills needed for future hospitality leadership roles.

TheSpa Receptionist is an integral part of the Spa team whose main objective is toensure guests have a smooth arrival departure and overall relaxing experiencewhile visiting the this training program participants will developexpertise in front desk operations while gaining exposure to multiple spadepartments and leadership functions.

Throughout the program participants will:

• Welcome guests and create a warm professional and luxury spa experience
• Schedule modify and manage spa reservations and guest itineraries
• Learn and utilize ResortSuite and other guest management systems
• Assist guests with spa services treatments amenities and retail recommendations
• Process payments memberships packages gift cards and billing transactions
• Support retail sales merchandising and product knowledge initiatives
• Coordinate guest experiences with spa technicians attendants café staff and leadership teams
• Learn service recovery techniques and how to professionally resolve guest concerns
• Rotate through Spa Attendant responsibilities to learn facility operations guest flow cleanliness standards and service delivery
• Gain experience supporting Spa Café operations including guest engagement and wellness-focused food and beverage service
• Shadow Spa Coordinators and leadership team members to learn scheduling staffing operational decision-making guest flow management and event coordination
• Participate in cross-department collaboration and communication to better understand luxury spa operations
• Develop leadership communication and problem-solving skills through structured training and mentorship opportunities
• Support the cleanliness and maintenance of Kohler Waters Spa facilities amenities and guest areas

Theprogram combines classroom-style learning shadowing hands-on trainingoperational projects and leadership exposure to provide a comprehensiveunderstanding of spa operations and hospitality management.

Skills/Requirements

• Must be at least 18 years old
• Must be eligible for the J-1 Intern or Trainee Program
• Prior hospitality tourism guest service or related experience preferred
• Strong communication and interpersonal skills
• Ability to work in a fast-paced luxury hospitality environment
• Interest in hospitality operations guest experience and leadership development
• Ability to learn multiple computer and guest management systems
• Professional appearance and polished customer service skills
• Ability to stand for extended periods and work flexible schedule

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

The hourly rate for this position is $14.00 - $20.00 plus tips/gratuity. The specific hourly rate offered to a candidate may be influenced by a variety of factors including candidates education and work location.

Why Work at Kohler Co.

Kohler Co.s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates development to make that happen. So we offer ongoing investment in each individuals personal development and the opportunity to collaborate with others across functions and roles at Kohler.

In addition to the investment in your development Kohler offers a benefits package including a competitive salary health vision dental 401(k) with company matching and more!

About Us

Beyond the competitive benefits and compensation Kohler proudly offers a rich history steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at .

It is Kohlers policy to recruit hire and promote qualified personnel in all job classifications without regard to race creed religion age sex sexual orientation gender identity or expression marital status national origin disability or status as a protected veteran. If as an individual with a disability you need reasonable accommodation during the recruitment process please contact . Kohler Co. is an equal opportunity/affirmative action employer.

We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and the EEO is the Law Supplement .

Required Experience:

Intern