Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

ABOUT OUR AGENCY:
I opened my agency in 2011 and currently lead a team of five. Before becoming an agent, I spent four years as a State Farm team member, giving me firsthand experience with the business and a strong appreciation for the role a great team plays in an agency’s success.

Outside of work, I’m a proud wife and mother of two and a graduate of Western New Mexico University. I’m also a big animal lover and enjoy spending time with my fur babies. My daughter attends Texas Tech University, and my son is a Tarleton State University graduate.

Being part of our community is very important to me. Our agency regularly participates in local events, and I’m also actively involved with my church. Building relationships and supporting the people around us are values that carry into how we serve our customers and work together as a team.

Our agency offers health, vision, and dental benefits, a Simple IRA retirement plan, licensing reimbursement, and a strong commitment to work-life balance. Team members also have opportunities to earn both monthly and annual performance-based bonuses.

Our office has a positive, supportive environment built around strong teamwork. I’m looking for a go-getter who enjoys working with people, leads with integrity, and genuinely wants to contribute to the team’s success. If you’re personable, motivated, and looking for an office where people support one another while working toward shared goals, we’d love to meet you.

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Esmeralda Gutierrez - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Bilingual Spanish preferred.