GCP Support Engineer (L3)

Role: Google Cloud Platform (GCP) L3 Support Engineer

Location: Tennessee

Experience: 6-10 Years

Role Summary
Provide Level 3 support for Google Cloud Platform environments ensuring platform stability incident resolution operational excellence and technical guidance for cloud-native services. Act as an SME for complex production issues and support transition activities for managed cloud services. The role should also possess working knowledge of cloud-native security capabilities.

Key Responsibilities
Resolve complex GCP infrastructure and platform incidents.

Perform root cause analysis and implement permanent fixes.

Support transition knowledge transfer and operational readiness activities.

Manage platform availability reliability and performance optimization.

Collaborate with customer and delivery teams on escalations and service improvements.

Support cloud-native security controls and vulnerability remediation coordination where applicable.

Required Technical Skills
Google Cloud Platform (GCP)

Compute Engine

Kubernetes /GKE

Cloud Networking and IAM

Monitoring Logging and Incident Management

Preferred Skills

Terraform / Infrastructure as Code

Cloud Operations Suite (Stackdriver)

CI/CD pipelines

Scripting (Python/Bash)

Understanding of cloud-native security solutions and security best practices

Certifications

• Google Professional Cloud Architect (Preferred)
  
• Google Professional Cloud DevOps Engineer (Preferred)
  

Key Competencies
Strong troubleshooting and analytical skills

Customer-facing communication

Production support and operations experience

Documentation and knowledge management

Ability to work in a managed services support environment

Required Skills:

GCP GCE GKE Google Compute Engine Kubernetes Google Cloud Platform Cloud Engineer Cloud Support IAM.