Support Engineer

Salary: $142,000 - 194,000 per year Requirements:

• We are looking for someone with 3+ years of experience in customer support, technical support, IT services, or the healthcare sector.
• We require a bachelors degree in Information Technology, Computer Science, or a related discipline, or equivalent experience.
• We want experience with troubleshooting, help desk operations, or ticketing platforms.
• We need someone who can work onsite 3 days per week in one of our designated hub locations.
• We require the ability to obtain the necessary government security clearance.
• We prefer candidates with basic IT and networking knowledge.
• We value experience with SQL or database querying.
• We prefer familiarity with CCL, HL7, or healthcare systems.
• We prefer exposure to back-end troubleshooting or system maintenance.
• Technical certifications are preferred.
• Minimum qualification option: 4 years of experience in customer support, technical support, or a related field, or a bachelors degree in Business, Finance, Computer Science, Information Systems, Information Technology, or a related field.
• We look for strong customer service skills with a professional, solution-focused approach.
• We value conflict resolution skills and the ability to maintain positive team dynamics.
• We need strong prioritization skills to manage tasks and projects efficiently.
• We expect awareness of and adherence to regulatory, legal, and organizational compliance requirements.
• We value the ability to perform effectively in high-pressure, time-sensitive situations.
• Preferred qualification option: 5 years of experience in customer support, technical support, or a related field, or a bachelors degree in Business, Finance, Computer Science, Information Systems, Information Technology, or a related field plus 1 year of relevant experience.
• Oracle Diagnostic Methodology Certification is expected within the first 30 days of hire.

• We investigate and resolve client issues by reviewing front-end applications, collecting details, observing users, and testing workflows.
• We perform back-end troubleshooting, including capturing logs, querying database tables, updating fields, and cycling servers.
• We respond to customer questions, both technical and non-technical, by phone, email, and messaging tools.
• We collaborate across teams to escalate and resolve complex or critical issues.
• We document troubleshooting actions, resolutions, and knowledge articles throughout the issue lifecycle.
• We prioritize our workload to meet service-level expectations and client needs.
• We support internal stakeholders with escalated customer situations.
• We contribute to a collaborative team culture by sharing knowledge and helping peers.
• We participate in after-hours, weekend, and holiday on-call rotations to support critical issues.

• HL7
• Support
• Oracle
• SQL
• Security
• Backend

More:

We are collaborating with hackajob to connect with exceptional professionals for this Support Engineer role on our Oracle Health team. In this position, we provide functional and technical support for the Oracle Health Electronic Medical Record suite, serving as a primary contact for customers and delivering post-sales support that helps maintain a high level of client satisfaction. This is an onsite role in Kansas City, MO, Nashville, TN, or Orlando, FL, with three days per week in the office. We support healthcare clients, work closely with internal teams to solve complex issues, and offer a collaborative environment focused on knowledge sharing and service excellence.

last updated 40 week of 2026