Family Coach and Visit Supervisor

Job Description

Job Description

About the Role:

Dispute Resolution Center Inc. is looking for a compassionate and dedicated Family Coach and Visit Supervisor to join our team in Kingston, NY. This is a meaningful opportunity to make a real difference in the lives of families by providing guidance, support, and a safe environment during a critical time. If you're passionate about family well-being and conflict resolution, we want to hear from you!

Responsibilities:

• Supervise and facilitate scheduled family visits in a safe, neutral, and supportive environment
• Provide family coaching services to help parents and caregivers develop effective communication and parenting skills
• Document visit observations, family progress, and any incidents accurately and in a timely manner
• Develop and implement individualized family coaching plans based on assessed needs
• Collaborate with case managers, social workers, and other service providers to support family reunification goals
• Facilitate conflict resolution strategies and de-escalate tense situations during family interactions
• Maintain professional boundaries while building trusting relationships with families
• Transport children and/or parents to and from visits in company-owned vehicles

Requirements:

• Bachelor's degree in Social Work, Psychology, Human Services, or a related field preferred, or
• Prior experience in family services, child welfare, or supervised visitation programs, and working with low-income families
• Strong knowledge of family dynamics, trauma-informed care, and conflict resolution techniques
• Excellent written and verbal communication skills for documentation and reporting
• Ability to remain calm, professional, and objective in high-stress or emotionally charged situations
• Valid and clean driver's license required
• Bilingual (English/Spanish) candidates are encouraged to apply

About Us:

Dispute Resolution Center Inc. has long been a trusted resource for families and individuals navigating conflict and challenging life transitions. Our clients value our neutral, compassionate approach to resolution and family support services. Our team is driven by a shared mission to strengthen communities, and employees thrive in a collaborative, purpose-driven workplace where their work truly matters.