Collections Associate

Research unauthorized deduction and unearned cash discount trends and root causes Pursue repayment and identify future mitigation opportunities Submit repayment requests via customer portals and/or email Conduct internal and external follow-up discussions to secure repayment Perform root cause analysis to maximize repayment and mitigation achievements Review internal processes for managing unauthorized deductions based on customer behavior and other information Collaborate with Credit Management, Customer Facing Supply Chain, Business Service Centers, and Sales to recover unauthorized deductions Build and maintain rapport with external customers while liaising with internal stakeholders Prepare and assist with required management reports Participate in continuous improvement activities using Nestlé Continuous Excellence methodology Identify and pursue automated process solutions, including Power BI and AI bots Leverage Power BI to manage unauthorized deduction portfolios and achieve department KPIs Requirements Bachelor’s degree strongly preferred, ideally in Business, Accounting or Finance, or an equivalent combination of industry skills and role experience Availability/flexibility to work different shifts based on customer geography/time zone Must be able to travel approximately 5–10% domestically, as needed 1–2 years’ experience in credit, accounts receivable, accounting, or finance preferred Experience in the CPG industry preferred SAP accounts receivable system experience preferred Microsoft Power BI experience preferred Excellent written and verbal communication skills Proven ability to analyze and interpret data Well-organized, methodical thinker with excellent decision-making skills Strong and creative problem-solving skills Proficiency in Microsoft Office applications, including Word, Excel, and Outlook Ability to work in a fast-paced environment and handle multiple priorities Ability to work independently with minimal supervision Ability to work cooperatively with internal and external customers in a team-based environment Strong result orientation This position is not eligible for visa sponsorship Core Competencies Demonstrates expertise in analyzing unauthorized deductions and implementing repayment strategies while leveraging tools like Power BI for data management. Strong communication and problem-solving skills are essential for collaborating with internal and external stakeholders to achieve departmental KPIs. Highest-signal resume keywords Power BI Experience SAP Accounts Receivable System Experience Credit Management Root Cause Analysis Continuous Improvement Methodology Hard Skills Data Analysis Accounts Receivable Financial Reporting Root Cause Analysis Mitigation Strategies Customer Relationship Management Process Improvement Credit Analysis Financial Reconciliation Cash Flow Management Soft Skills Excellent Communication Skills Problem-Solving Skills Organizational Skills Decision-Making Skills Team Collaboration Industry Keywords Consumer Packaged Goods Finance Accounting Credit Management Accounts Receivable Tools & Technologies Microsoft Office Power BI SAP AI Bots Customer Portals #J-18808-Ljbffr