Technical Account Manager

When Citrix pioneered remote access, we believed people should be able to securely work from anywhere in any way they needed. Three decades later, that's more true than ever. It's what drives us to create technology that transcends the constraints of time, place, infrastructure, networks, and devices. And it's the reason organizations around the world trust us to keep their apps available, their data safe, and their people productive - wherever and whenever work happens. Citrix's advanced virtualization, networking, endpoint, and security solutions have been integral to our customers' strategic goals for over 30 years and have helped define what's possible in a dynamic, Zero Trust world. Over that time, we've continued to develop industry-leading solutions like Citrix DaaS, Citrix Cloud, NetScaler, Unicon, Secure Private Access (SPA), Enterprise Browser, Endpoint Management (MDM/MAM), XenServer, uberAgent, and more. About the Role The Account Technical Strategist is a vital resource for customers, partners, and fellow team members working together to solve business problems for Enterprise, ISV, and Application Service Provider customers. They use their extensive experience with virtualization, networking, and security technologies to develop comprehensive strategies that deliver value for our customers. As an Account Technical Strategist on the North American Enterprise Markets team, you will drive value creation for our customers by identifying which critical features of our solutions help support their business today and which additional solutions of ours can help them achieve their goals tomorrow. This includes identifying new solutions that add value to customers you support, building new relationships within those customers, and aligning the long‑term goals of your customers with those of Citrix. What You Will Do Develop strategic partnerships and relationships with your customers' technical stakeholders, key decision makers, and executives Identify critical revenue‑generating use cases our solutions support for our customers Define a customer success roadmap that strengthens critical customer use cases and increases adoption of our solutions Coordinate cross‑functional teams and resources to ensure customer success goals are met Describe the value our solutions provided at both a business and technical level in an easily understandable way Overcome technical or business objections while moving a sales cycle forward Assess how Citrix and/or NetScaler solutions can meet customers' business priorities Establish and maintain a regular cadence of meetings with your customers Be a trusted primary point of contact for customer stability and technical support concerns Deliver product demonstrations and technical presentations remotely or on‑site Design and build multi‑product proof of concept solutions for customer evaluations Provide thought leadership on the latest industry trends and insights Maintain a comprehensive understanding of competitive solutions and offerings Contribute to the broader teams' value creation and technical mindshare What You Will Bring 4+ years of presales, sales engineer, solution engineer, field CTO, or professional services experience 4+ years supporting, designing, or delivering enterprise technology solutions Recent experience with both Citrix Platform and NetScaler Platform technologies Comprehensive knowledge of business value drivers for critical technology purchases Ability to adapt technical presentations to audiences with varying levels of technical expertise (e.g. IT administrators, directors, business stakeholders, and executives) Analytical and negotiation skills, particularly at the C‑level Excellent written and verbal communication skills Ability to travel at least 60% of the time to customer sites, corporate offices, and events What Will Help You Standout Experience working with service providers, ISVs, and channel partners Bachelor's Degree in Computer Science (or related field) or relevant work experience Proven record of success in driving customer adoption of technical solutions with Enterprise sales teams Experience with multi‑tenant, Zero Trust, identity access management (IAM), web proxy, role‑based access control (RBAC), virtual desktops (e.g. VDI, DaaS), virtual applications, server virtualization, web applications, networking, enterprise browser, remote access, think clients, endpoint management (e.g. MDM, MAM), web application firewall (WAF), and/or observability solutions Experience with Microsoft Azure, Amazon Web Services, and Google Cloud Platform Compensation may vary depending on your location, qualifications including job‑related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance. NY generally ranges: $113,156‑$169,734 CA generally ranges: $118,077‑$177,115 All other locations fall under our General State range: $98,397‑$147,595 Benefits may vary depending on the nature of your employment with Cloud Software Group and the country where you work. U.S. based employees are typically offered access to healthcare, life insurance and disability benefits, 401(k) plan and company match, among others. This requisition has no specific deadline for completion. About Us Cloud Software Group is one of the world's largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud‑based products to get work done - from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud. Equal Employment Opportunity Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications. If you need a reasonable accommodation due to a disability during any part of the application process, please contact us via the Bridge portal for assistance. #J-18808-Ljbffr