Vice President - New Mexico Division

Job Description

Job Description

Position Summary
The Vice President, New Mexico Division serves as the senior operational leader for HOAMCO's New Mexico business and reports directly to the Senior Vice President of Community Operations. This position oversees a large portfolio of Homeowners Associations (HOAs) and Condominium Owners Associations (COAs), with management teams distributed across five offices and additional dedicated locations.

The successful candidate will bring extensive community association management experience, strong business acumen, and demonstrated leadership ability. This role requires an exceptionally organized, self-motivated professional who can work autonomously, manage competing priorities, make sound business decisions, and maintain operational effectiveness under pressure.

Essential Duties and Responsibilities

• Oversee daily operations across the New Mexico division, ensuring consistent service delivery, operational efficiency, and compliance with company standards.
• Supervise and support Community Association Managers, Compliance
• Coordinators, Architectural Review staff, administrative personnel, and other assigned employees.
• Manage staffing, recruitment, performance evaluations, employee development, workload distribution, and accountability.
• Monitor client satisfaction and service quality through regular communication, management report reviews, Board meeting participation, and resolution of escalated concerns.
• Build and maintain strong relationships with association Boards, homeowners,
• employees, and other stakeholders.
• Oversee new account transitions, manager assignments, portfolio capacity, and resource allocation.
• Ensure staff follow applicable New Mexico laws, governing documents, management agreements, and company policies and procedures.
• Identify operational risks, resolve complex management issues, and implement improvements to increase efficiency and service quality.
• Provide regular operational updates and recommendations to the Senior Vice
• President of Community Operations regarding staffing, client concerns, performance, and business needs.
• Support divisional growth, client retention, and strategic company initiatives.
• Maintain current emergency procedures and vendor contact information and provide direct management support when necessary.

Required Qualifications

• Minimum of five years of progressive leadership experience at Vice President level.
• Director, Regional Director, or in a comparable senior community association management role.
• Demonstrated experience overseeing a substantial portfolio of HOA and COA accounts and managing large, geographically dispersed teams.
• Strong business acumen, including operational planning, resource allocation, problem-solving, and sound decision-making.
• Proven ability to lead, develop, and hold employees accountable for performance.
• Exceptional organizational and time-management skills, with the ability to manage multiple priorities independently.
• Strong communication, interpersonal, and client relationship management skills.
• Ability to remain effective under pressure and respond decisively to changing operational demands.
• Working knowledge of community association governing documents, applicable laws, and industry practices.
• Proficiency with business software and community management systems.

Preferred Qualifications

• Associate’s or bachelor’s degree in business administration, management, or a related field, or equivalent professional experience.
• CMCA, AMS, PCAM, or comparable community association management designation.
• Experience overseeing multiple offices, managing complex client relationships, and supporting business growth.

Work Arrangement & Travel Requirements

• This position is based in HOAMCO's Albuquerque, New Mexico office.
• Regular travel throughout New Mexico is required to support multiple office locations, association clients, team members, and business operations.
• Occasional travel outside of the immediate market may be required for leadership meetings, training, conferences, or company initiatives.
• The successful candidate must be able to maintain a consistent presence throughout the division and effectively lead geographically dispersed teams.

Core Competencies
The successful candidate will demonstrate strong executive leadership, business judgment, accountability, initiative, adaptability, and professionalism. The ability to anticipate challenges, work independently, lead through others, and maintain consistent service standards across multiple locations is essential.

Why Join HOAMCO?
Since 1991, HOAMCO has provided community association management services to communities across multiple states. We value integrity, teamwork, and exceptional client service.

This position offers an opportunity to lead a significant regional operation, develop management teams, strengthen client relationships, and contribute to the continued success of the organization.

WHAT WE OFFER:

• Comprehensive benefits package including medical, dental, and vision
• Wellness program
• Flexible Spending Accounts
• Company-matching 401k contributions
• Paid time off for vacation, holidays, medical, and volunteering
• Paid parental leave
• Training and educational assistance
• Support programs, including Employee Assistance Program and Calm Health
• Optional benefits including short- and long-term disability, life insurance, and pet insurance
• Most importantly, a caring team who is dedicated to your success!