CHI IT Service Specialist

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do The IT Service Specialist plays a vital role in enabling BCG’s Chicago office by delivering exceptional, high-touch technology support to our consulting teams and business services staff. You will be part of a fast-paced, highly collaborative environment where responsiveness, professionalism, and sound judgment are essential. This is a full-time, in-office role (5 days per week). Consistent on-site presence is critical to providing timely, effective support and to building strong relationships across the office. Key Responsibilities Providing best-in‑class IT support to case teams and office staff, both proactively and in response to issues, with a strong focus on user experience Supporting a broad range of technologies, including laptops, mobile devices, video conferencing systems, printers, standing desks, and office infrastructure Preparing, configuring, imaging, deploying, and maintaining end‑user devices in line with BCG standards Troubleshooting issues across Windows and macOS environments, Android and iOS devices, Microsoft365, VPNs, and network connectivity Maintaining local technology environments to improve reliability, security, efficiency, and cost effectiveness Coordinating with external vendors for the repair and maintenance of office technology Providing on‑site technical support for meetings, events, and office initiatives Communicating clearly and professionally with end users as well as local, regional, and global IT teams regarding issue status and resolution Logging, tracking, and analyzing incidents in ServiceNow to identify trends and opportunities for continuous improvement Managing hardware and software assets, including inventory tracking and configuration compliance Creating and maintaining documentation, knowledge articles, and standard operating procedures Participating in local, regional, and global IT initiatives, including evaluating and piloting new technologies Supporting general office initiatives as needed What Makes You Successful at BCG BCG IT Service Specialists are known for their ability to combine technical expertise with strong interpersonal skills. Successful candidates demonstrate: Emotional awareness and empathy — the ability to remain calm, thoughtful, and user‑focused, particularly in high‑pressure situations A strong service orientation — a genuine commitment to helping others succeed and delivering a consistently excellent experience Collaboration and teamwork — a willingness to step in, support colleagues, and contribute beyond defined responsibilities Professionalism and discretion — comfort working with all levels of the organization while handling sensitive information with integrity A hands‑on mindset — enthusiasm for troubleshooting, fixing, and improving technology and physical office environments A growth mindset — curiosity, openness to learning, and a proactive approach to developing new skills and capabilities What You'll Bring Bachelor’s degree preferred 2+ years of experience in an IT support, service desk, or similar role Experience supporting Windows and macOS operating systems, Android and iOS devices, Microsoft365, VPNs, MFA, Intune/Azure and network connectivity Ability to diagnose issues, propose solutions, and escalates effectively when appropriate Familiarity with automation tools, process improvement initiatives, and emerging technologies (including AI‑enabled tools) Foundational knowledge of PC and laptop hardware, software, telecommunications, mobile devices, networking, and server administration Strong working knowledge of Microsoft Office applications (Outlook, PowerPoint, Word, Excel) Excellent communication, organization, and time‑management skills Ability to manage multiple priorities in a dynamic environment High standards for accuracy, follow‑through, and customer satisfaction Willingness and ability to perform hands‑on work, including lifting and moving equipment and using basic tools Additional info *** For US locations only *** Compensation Transparency In the US, we have a compensation transparency approach. Total compensation for this role includes base salary, annual discretionary performance bonus, retirement contribution, and a market‑leading benefits package described below. The base salary range for this role in Chicago is $67,000.00 – $75,000.00 This is an estimated range, however, specific base salaries within the range depend on various factors such as experience and skill set. It is not common for new BCG employees to be hired at the high‑end of the salary range. BCG regularly reviews its ranges to ensure market competitiveness. In addition to your base salary, your total compensation will include a bonus of up to 12% and a generous retirement contribution that starts at 5% and moves to 10% after 2 years. All of our plans provide best in class coverage: Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs Dental coverage, including up to $5,000 in orthodontia benefits Vision insurance with coverage for both glasses and contact lenses annually Reimbursement for gym memberships and other fitness activities Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month) Paid sick time on an as-needed basis Equal Opportunity Statement Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E‑Verify Employer. Click here for more information on E‑Verify. #J-18808-Ljbffr The Boston Consulting Group Inc