E-Commerce Manager

Position Summary Are you an experienced E-Commerce professional who thrives in a fast-paced, collaborative environment? We are looking for a proactive and detail-oriented E-Commerce Operations Manager to lead daily E-Commerce operations, support team development, and drive cross-functional initiatives that enhance the customer experience. Position Title E-Commerce Manager Employment Status & Work Hours Location: Everett, WA Full-Time, Exempt, Monday to Friday Compensation & Benefits $100,000 to $110,000 (depending on level of experience) Comprehensive benefits include Medical, Dental and Vision Insurance Various voluntary insurance benefits including shortterm disability, life ad&d, critical illness, accident 401(k) Retirement Plan with employer match Eligible to participate in bonus program Paid Time Off: Accrue up to 15 days per year 7 paid holidays plus 1 Floating Holiday Opportunities for career advancement What You’ll Do Manage day‑to‑day ECommerce operations, including accurate and timely order entry, order processing, and workflow management. Monitor order flow and fulfillment processes to ensure operational efficiency and high levels of customer satisfaction. Lead, mentor, and develop the ECommerce team by setting clear expectations, tracking KPI performance metrics, and driving accountability. Conduct regular 1:1 meetings with supervisors and team members to provide coaching, feedback, and professional development support. Oversee onboarding and training for new employees, ensuring successful integration into systems, tools, and processes. Develop and maintain training materials, standard operating procedures (SOPs), and operational documentation. Collaborate cross‑functionally with Marketing, Sales, IT, Production, and Logistics teams to support company initiatives and project execution. Coordinate timelines, priorities, and communication for new ECommerce initiatives and operational projects. Identify and implement process improvements that streamline workflows and improve operational performance. Track and report key performance indicators, including order accuracy, fulfillment speed, and customer satisfaction metrics. Support the implementation, optimization, and troubleshooting of ECommerce platforms, integrations, and operational systems. Partner with Marketing to support digital campaigns, including email marketing, paid media, SEO, and social commerce initiatives. Collaborate with IT and development teams to prioritize website enhancements, bug fixes, and new feature implementations. Ensure a seamless end‑to‑end customer journey from website navigation through checkout and post‑purchase support. Escalate operational or system‑related issues to leadership as needed. Required Qualifications Bachelor’s degree in Business, Marketing, Operations, or a related field, or equivalent professional experience. 3+ years of experience in ECommerce, operations leadership, order management, or a related field. Proven experience leading, mentoring, and developing teams in a professional environment. Experience working in a fast‑paced, high‑growth ECommerce environment. Experience onboarding, coaching, and training employees. Hands‑on experience with ECommerce platforms such as Shopify, WooCommerce, BigCommerce, or similar systems. Experience working with ERP systems, order entry systems, or ECommerce tools such as HubSpot, PrintIQ, or similar platforms. Strong analytical, organizational, and problem‑solving skills. Excellent communication and collaboration skills with the ability to influence cross‑functional teams. Ability to manage multiple projects and priorities simultaneously. Proficiency with Google Suite and AI tools. Data‑driven mindset with strong attention to detail. Preferred Qualifications Experience supporting digital marketing campaigns and ECommerce growth initiatives. Experience improving operational workflows and implementing process efficiencies. Familiarity with customer journey optimization and website enhancement projects. Travel Requirements Occasional local or overnight travel may be required for meetings, training, or company initiatives. The Company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. #J-18808-Ljbffr FASTSIGNS of Everett, WA