Service Delivery Coordinator

## Service Delivery CoordinatorApply: Rensselaer, NY, United States of America: Full time: Posted Today: REQ576005**What success looks like in this role:**• Semi-independently leads small delivery management projects. • Creates and maintains project plans, ensuring resources are effectively allocated. • Tracks expenses and project costs, ensuring alignment with both Unisys and client agreements and expectations. • Serves as a key point of contact for clients, ensuring clear communication and helping with expectation management. • Implements defined solutions and strategies based on an analysis of client requirements, business goals, objectives and existing infrastructure. • Troubleshoots and documents client issues (i.e., performance and application issues). • Monitors team performance versus service level agreements, ensuring timely resolution of issues or service disruptions. • Provides clients with regular reports and implementation updates. • Thoughtfully escalates client- and/or process-related issues and questions. • Develops, maintains and updates client status and other management reports. • Works with any 3rd Party providers and sub-contractors to ensure the implementation of deliverables**You will be successful in this role if you have:**BA/BS degree and 2-4 years’ relevant experience OR equivalent combination of education and experience *Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) match, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more! We’re committed to supporting work-life balance and investing in your future success.* *At Unisys, we incorporate video interviews as a key part of our hiring process. This allows us to get to know you better and provide a more engaging and convenient interview experience. We appreciate your understanding and look forward to connecting with you virtually!* *\\*\\*MUST BE ABLE TO COMMUTE TO RENSSELEAR NY\\*\\** This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government. #J-18808-Ljbffr