Onsite Service Operations Specialist

Primary duties include: Report to the Supervisor of Operations Specialists Work closely with Avantor’s Lab and Production Services professionals Perform customized, mission-based lab work and research protocols Support multiple facilities and/or customers in a strategic geographic area Act as a backup to Coordinators, Technicians, Material Handlers, Glass Washers Coordinate and lead team efforts related to customer requirements Interface directly with customer Point-of-Contact, purchasing directors, facility directors, and plant managers Utilize Avantor and customer computer systems: SAP, Inventory Manager, Chemical Manager Train Avantor Lab and Production Services associates on all service offerings Provide SAP Support (Full customer services, credit rebills, and invoice scrubbing) Modify and maintain quality metrics and key performance indicators Manage a budget related to expense reports Meet revenue, TOE, safety, performance, and quality goals and objectives Create programs for enhanced service efficiencies Perform other duties as assigned Requirements High school diploma or GED is required; Associates degree or undergraduate degree in a business or science-related field is a plus. 3+ years of experience in Inventory control/procurement/shipping and receiving/Inside Sales, etc. Microsoft Suite experience Must be able to lift up to 50 lbs Valid driver's license is required Strong communication skills Previous experience working in a GMP facility is strongly desired Knowledge of Information Access and System ESS Forklift Certification is a plus Prior experience with VWR/Avantor products and services is a plus IATA, DOT, OSHA Right to Know, IMDG a plus #J-18808-Ljbffr Jobtailor