Cloud Service Desk Representative

Who We’re Looking For (Position Overview): The Cloud Service Desk Representative supports the endpoint engineering team, contributing to secure imaging, endpoint lifecycle management, enrollment, telemetry, documentation, and support for escalated service issues. Support the engineering team responsible for secure workstation images, patching, enrollment, baseline enforcement, and telemetry coverage. Support escalated ticket resolution activities tied to endpoint engineering rather than routine Tier 1 help desk operations. Participate in enrollment workflows, lifecycle operations, logging and monitoring support, and documentation updates. Help maintain runbooks, checklists, validation artifacts, and knowledge transfer materials used by delivery teams. Eight years of experience in information technology (IT), endpoint engineering, or cybersecurity. Six years of engineering experience in enterprise environments. Experience working under formal change control, audit, and security governance processes. Experience with endpoint management, device workflows, operational documentation, and escalated issue support. Top Secret (TS) security clearance. Bachelor's degree in information technology, cybersecurity, or related field, or equivalent experience. #J-18808-Ljbffr Sprymethods