Patient Service Coordinator/MA (DOM Clinical Operations)

Patient Service Coordinator/Medical Assistant

We are seeking a Patient Service Coordinator/MA to assist with ensuring efficient clinical operations and high-quality care to patients of an outpatient multi-specialty clinical practice.

Specific Duties & Responsibilities

• As a Certified Medical Assistant, assist with measuring vital signs, assisting during physical examinations, completing medical workup, administering and properly update all immunizations and perform phlebotomy.
• services as needed with appropriate documentation in the electronic patient record.
• Cross-cover as Patient Service Coordinator to assist with registering patients for clinical appointments using computerized database, documenting insurance, collection of copayments and scheduling follow-up appointments.
• Interact with patients, patient families, referring physicians, and third-party carriers with regard to patient-related issues. Work with others in a team environment.
• Assist patients, patient families, referring physicians, and third-party carriers to resolve patient related issues. Schedule patients for lab tests, medical examinations, and consultations.
• Relay information to patients regarding preparation for lab tests and examinations. Maintain familiarity with various types of medical insurance to explain these plans.
• Obtain pre-certifications as required by patient's health care insurers or managed care providers. Assist patients or family members with completion of medical insurance forms.
• Inform patients of costs of care being provided, and guide them to appropriate resources for further information, guidance, or assistance.
• Arrange or assist in arranging patient transportation.
• Answer telephone, screen callers, relay messages, and greet visitors. Open, sort, and screen mail.
• Perform other duties as assigned.

Special Knowledge, Skills & Abilities

• Computer skills and organizational skills required, including proficiency in Microsoft Word and Excel. Must have excellent customer service and organization skills.
• Must be flexible with work hours.
• Strong verbal and written communications are also required. Final applicant for this position may be required to complete.

• High School Diploma/GED and certification/registration as a Medical Assistant (e.g. CMA, AAMA, RMA, AMT, NAHP) required.
• One year of work experience in customer service.
• Current American Heart Association or American Red Cross CPR certification,
• Must maintain MA and CPR certification/registration during employment.
• Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.