Production Concierge / Installation Coordinator

Production Concierge / Installation Coordinator

At Spartan, we believe every installation should be seamless-for both the customer and the team. That's where you come in. We're looking for a Production Concierge / Installation Coordinator who thrives on communication, organization, and accountability. You'll be the link between customers, production managers, and installers-ensuring that jobs are prepped, executed, and closed out the right way, every time.

Customer Communication & Concierge Calls

• Conduct mandatory pre-installation calls to confirm scope of work, payment expectations, and scheduling.
• Set clear expectations with customers about arrival times, project scope, and payment policies.
• Handle customer questions professionally-escalating to the appropriate supervisor when needed.
• Perform post-installation "Happy Calls" to confirm satisfaction, collect remaining balances, and request reviews.

Production & Scheduling

• Maintain and update the Production Board daily with job schedules, purchase orders, and revenue tracking.
• Review the upcoming installation schedule with production managers and distribute detailed job plans to installers.
• Monitor Work-In-Progress (WIP) and "Sold Not Installed" jobs to ensure nothing falls through the cracks.
• Track daily revenue goals using the "Collecting Today" tab and communicate results to leadership.

Job Monitoring & Support

• Check in with installers at least twice per day (11:00 AM and 2:00 PM) to track progress.
• Flag potential delays early and notify the production manager immediately.
• Ensure installers understand collection expectations at job completion.

Operational & Administrative Duties

• Track daily installer and service tech hours; verify with GPS/Lytx when necessary.
• Prepare weekly overtime reports and communicate findings with management.
• Maintain the callback tracker with detailed logs of service issues and resolutions.
• Process purchase orders (POs) for field purchases (Home Depot, Lowe's, etc.).
• Prepare and distribute weekly commission sheets after confirming profitability through the Profit Planner.
• Manage uniform sizing and distribution for new hires.

What We're Looking For

• Strong communicator with excellent phone presence.
• Highly organized, detail-oriented, and proactive.
• Comfortable managing multiple moving parts and escalating issues when needed.
• Familiarity with ServiceTitan or similar job management software (preferred, but not required).
• Previous experience in construction, service, plumbing, or home improvement industry is a plus.

What You'll Get

• Competitive pay - $50,000 per year with performance-based incentives
• Benefits package (health, dental, PTO, etc.).
• A leadership team that values accountability, efficiency, and career growth.
• The chance to make a direct impact on customer satisfaction and company performance.