Institutional Relationship Mgmt. Group Leader

ABOUT THE ROLE The Relationship Management Group Leader is responsible for leading a team that executes a consultative relationship management strategy across Institutional Services. This role drives client satisfaction, retention, and revenue growth by deepening existing relationships and supporting new business development across a comprehensive suite of solutions, which may include retirement plan services, investment management, trust, and custody. This leader partners across the Bank to deliver integrated solutions, ensures adherence to risk and compliance standards, and fosters a high-performing team focused on delivering a consistent and differentiated client experience. YOUR RESPONSIBILITIES Team Leadership & Talent Development: Lead, coach, and develop a team of relationship management professionals; promote a culture of accountability, continuous improvement, and high performance while supporting career development and succession planning. Consultative Relationship Management: Oversee execution of a consultative client engagement model; ensure proactive relationship management that drives client retention, satisfaction, and long-term growth. Client Retention & Growth: Drive achievement of client retention, satisfaction, and revenue goals by identifying opportunities to deepen relationships through additional products, services, and solutions. Business Development Partnership: Partner with sales teams and internal stakeholders to support new business development, including participation in prospect meetings and client presentations. Institutional Product & Solutions Expertise: Demonstrate and promote a broad understanding of Institutional Services offerings, enabling effective positioning of solutions across retirement, investment, trust, custody, and related services. Enterprise Collaboration (One Bank): Build and maintain strong partnerships across lines of business to deliver integrated client solutions and support enterprise growth objectives. Client Management & Oversight: Oversee management of client portfolios, including complex relationships where applicable; ensure high-quality service delivery and alignment with client objectives. Operational & Risk Management: Ensure adherence to policies, procedures, and risk frameworks; oversee accurate documentation, compliance requirements, and ongoing monitoring of client activity. Financial & Performance Monitoring: Manage reporting related to client activity, pipeline, and portfolio performance; monitor financial results, pricing, and profitability in alignment with established guidelines. Client Experience & Continuous Improvement: Drive initiatives that enhance client experience, operational efficiency, and overall service delivery; support cross-functional projects and process improvements. Other Duties: Perform other duties as assigned, adapting to new tasks or shifts in priorities as necessary to support your team’s and the company’s mission. MINIMUM REQUIREMENTS Bachelor’s degree or equivalent work experience. Demonstrated experience managing or supporting institutional client relationships. REQUIRED SKILLS Relationship Management Leadership: Demonstrated ability to lead a consultative relationship management model and drive client-focused outcomes. Client Retention & Growth Strategy: Ability to identify opportunities to expand relationships and improve client satisfaction. Financial Services Acumen: Strong understanding of institutional products, services, and client needs. Cross-Functional Collaboration: Ability to partner effectively across lines of business to deliver integrated solutions. Risk & Compliance Management: Knowledge of policies, procedures, and risk frameworks applicable to client relationships. SKILLS FOR SUCCESS Leadership & Talent Development: Builds high-performing teams through coaching, mentoring, and development. Strategic Thinking: Aligns team objectives with broader business strategy and growth priorities. Communication & Influence: Effectively communicates with clients, team members, and senior stakeholders. Client Experience Orientation: Focuses on delivering consistent, high-quality client experiences. Change & Adaptability: Navigates organizational complexity and drives continuous improvement initiatives. SALARY AND BENEFITS The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education, and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any payment based upon company, line of business, and/or individual performance. The Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. Our extensive benefits programs are designed to support the individual needs of employees and their families, encompassing physical, financial, emotional, and social well-being. LOCATION Detroit, Michigan 48226 Equal Employment Opportunity Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status. #J-18808-Ljbffr Fifth Third