Retention Strategy Manager
Polymarket
About Polymarket Polymarket is the world's largest prediction market platform. We enable individuals to express views on real-world events by trading on outcomes across politics, economics, sports, culture, and current affairs. Built as a peer-to-peer marketplace with no centralized "house," Polymarket aggregates diverse opinions into transparent, market-based probabilities that reflect collective expectations about the future. We're growing fast - both in terms of volume ($21B traded in 2025) and adoption as an alternative news source. Our ambition is to become a ubiquitous beacon of truth in global media and we need your help adding fuel to the fire. About the Role Polymarket is looking for a CRM Manager to own end-to-end retention strategy across the customer lifecycle for Polymarket's US App and Polymarket.com. You'll build and optimize campaigns across email, push, in-app, and SMS - driving conversion, engagement, and reactivation across one of the fastest-moving products in media and finance. This role sits at the intersection of marketing, product, and data. You'll run fast experiments, develop micro-segmentation strategies, and ensure Polymarket is always relevant when live markets and breaking news create moments that matter. What You'll Do
- Own end-to-end retention strategy across the customer lifecycle for Polymarket's US App and Polymarket.com
- Build and optimize email, push, in-app, and SMS campaigns to drive conversion across company initiatives
- Design programs covering engagement, cross-sell, churn mitigation, and reactivation
- Develop micro-segmentation strategies to deliver the right message, right channel, right moment - with proof it moved the needle
- Own real-time triggered messaging tied to live market events, ensuring Polymarket is always relevant when it matters most
- Partner closely with Product on feature adoption, notification strategy, and real-time messaging systems
- Collaborate with Data on modeling, cohort analysis, and predictive segmentation
- Run fast, data-driven experiments to increase engagement around key events, markets, and moments
- Define and track core retention metrics; report weekly to marketing leadership and product on performance, experiment results, and LTV trends
- 3-6+ years of experience in retention, lifecycle, or growth marketing
- Hands-on experience with common CRM platforms used to build customer journeys
- Experience owning retention across web and mobile
- Strong analytical instincts - comfortable working with cohorts, funnels, and experimentation
- Deep understanding of segmentation, personalization, and orchestration strategy
- Clear communicator who can move quickly in a high-velocity, event-driven product
- Comfortable working non-traditional hours around live events and breaking news, including evenings and weekends
- (Plus) Experience with trading, OSBs, crypto, or real-time marketplaces
- Competitive salary & equity
- Unlimited PTO
- Full Health, Vision, & Dental coverage
- 401k match
- Hardware setup: new MacBook Pro, big display, & accessories
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Retention Strategy Manager in New York, NY vacancy
- IBISWorld, Inc. in New York City is seeking a Client Relationship Manager to take ownership of a portfolio of client accounts. You will act as a trusted advisor, focusing on maximizing long-term value by enhancing client engagement and adoption of our platform. This role...SuggestedWork at office3 days per week
- ...solutions to satisfy the consumer marketing, circulation management, production and paper procurement needs of any publisher... ...responsibility include but are not limited to: Execute the retention marketing strategy to align with client goals and meet key business...Suggested
Condé Nast
New York, NY3 days ago - ...VeeFriends CRM & Retention Manager VeeFriends is a contemporary entertainment company that combines art, storytelling, collecting, events... ...What You'll Do Own and execute the end-to-end CRM strategy across email, SMS, and push — driving engagement, retention,...SuggestedWork at office
VeeFriends
New York, NY3 days ago $144k - $168k
Grow Therapy in New York City is looking for a Lifecycle Manager to oversee their retention program strategy and execution. The ideal candidate will have at least 5 years of experience in lifecycle or retention management, with a strong background in technical execution...SuggestedFull timeFlexible hours- ...education provider in the United States seeks a Learner Experience Manager. This role involves handling high-priority customer issues, improving learner satisfaction, and implementing retention strategies. The ideal candidate will have a passion for tech and education,...Suggested
$110k - $120k
...solutions for a diverse consumer base. We're looking for a Retention Marketing Manager to join our team! They will be responsible for building,... ..., ensuring alignment with overall digital and brand strategy. You'll be mapping customer journeys, developing automated...Work at officeWork from homeHawkeye Search Group
New York, NY1 day ago- ...accountability. We encourage our teammates to manage their own schedules (an early bird... ...reporting, optimization, and development of strategies across multiple markets. You will... ...qualitative data to build user loyalty and retention among our customer base by building long...Remote workNight shift
- ...CRM & Retention Marketing Manager ANINE BING is looking for a CRM & Retention Marketing Manager to join our Ecommerce team. This is a build... ...AI-powered personalization. You will own retention from strategy to execution, shape our CRM platform stack, and bring a genuinely...Summer workSeasonal workWork at officeWorldwideFlexible hours
ANINE BING
New York, NY23 hours ago $105k - $125k
...Loyalty, Retention & Subscription Marketing Manager (DTC) quip is looking for a high impact, data-driven Manager to drive Loyalty, Retention & Subscription... ...for the end-to-end customer lifecycle and growth strategy and recurring revenue engine, with a clear mandate to...Summer workWork at office2 days per weekQuip
New York, NY3 days ago$70k - $80k
...Job Title: CRM & Retention Marketing Manager Location: New Jersey (Hybrid / Remote Open) This fast-growing direct-response business focuses on high-volume outbound marketing and customer acquisition. Operating with an established technical ecosystem and a...Full timeWork at officeRemote work1 day per weekMotion Recruitment
New York, NY23 hours ago- A leading retail brand in New York is seeking a CRM Manager to develop and manage their CRM strategy, focusing on maximizing Customer Lifetime Value (LTV) through targeted marketing initiatives. The position requires collaboration with various teams to enhance customer...
- A leading fashion brand is seeking a CRM & Retention Marketing Manager in New York, NY. This role is crucial for shaping lifecycle marketing strategies and leveraging AI for personalizing customer interactions. Responsibilities include managing email and SMS marketing...Flexible hours
- A tech-focused company in New York is hiring an Account Manager (Retention Focus) tasked with ensuring customer satisfaction and loyalty across a high-volume portfolio. The successful candidate will leverage their expertise in customer success to mitigate churn, manage...
- A leading luxury fashion brand seeks a Manager of Client Tech Strategy in New York City. This role focuses on delivering digital initiatives to enhance client engagement, including clienteling tools and applications. As a project manager, you will drive planning, execution...
$110k
...Challenges You’ll Be Helping To Solve!) We are looking for a Client Strategy Manager (CSM) to join our team and support our growing client base... ...to be up to $110,000 base salary + $40,000 gross retention bonus + 2% Net ARR (Annual Recurring Revenue). The final offer...Contract workWork at officeRemote workFlexible hours- A global energy company is seeking a Program Manager to join the Affiliate Alignment team. This role focuses on aligning operations between the Corporate Center and affiliates, overseeing strategic initiatives, and leading post-merger integration efforts. Candidates should...Full time
- A growing cosmetic company based in New York City is seeking a Retention Marketing Manager to optimize their CRM ecosystem and drive customer engagement through innovative marketing strategies. This role will involve managing campaigns across various platforms, collaborating...
- ...Strategy Consultant Or Engagement Manager Location: Flexible (US, Europe, or African time zones preferred) ISF Advisors is the leading strategic and financial advisory group committed to mobilizing capital for a more sustainable, equitable, and productive global...Contract workLocal areaFlexible hours
ISF Advisors
New York, NY3 days ago $205k - $230k
...customers across onboarding, adoption, retention and growth phases of the customer journey... ...Develop analyses to design, set and measure strategy for global CS and Customer Experience.... ...& Resource Modeling: Design, build and manage a model that guides global resource...Work at officeLocal area- A leading ticket marketplace is seeking a Strategy & Analytics Manager focused on enhancing customer experience efficiency. This hybrid role involves leveraging analytics to identify cost-saving opportunities and manage a comprehensive customer experience cost data platform...Flexible hours
$170k
A technology company is seeking a self-driven Account Manager to join its hybrid-remote team. The role involves guiding customers in optimizing their use of HR products, engaging them throughout their lifecycle, and driving revenue growth. Candidates should have over three...Remote jobWork at office$170k
Rippling is seeking a self-driven Account Manager for their Mid-Market, Growth & Retention team. This hybrid-remote role entails managing customer relationships and ensuring adoption and retention of HR products. Candidates should have 3+ years in SaaS account management...Work at officeRemote work$165k - $200k
Client Strategy & Operations Manager (New York) New York Compensation: $165,000-$200,000 + performance based bonus About Finster AI We’re a Series A stage firm, redefining the future of finance with our AI-native research and task automation platform, backed by leading...Shift work- ...beverage company is home to the largest and most well-known and loved beer brands. The Mainstream Brand team manages over 70% of company volume. The U.S. Innovation Strategy & Planning team is seeking an individual who will ensure continuity across Stage Gate governance,...
- ...Fraud Strategy Manager New York, New York, United States About the Job Fraud Strategy Manager In this role, you will be involved in the First Party Fraud / Credit Abuse Strategy team for a leading US bank focusing on end-to-end delivery of analysis and seamless...Work at office3 days per week
Inizio Partners
Jersey City, NJ4 days ago $120k - $140k
...values innovation, teamwork, and a balance between career growth and personal well-being. How can you make an impact? The Strategy Manager will shape and accelerate the strategic direction and growth trajectory of McGraw Hill's Higher Education business. Reporting...Remote workMcGraw-Hill Education
New York, NY6 days ago$99k - $232k
...Specialty/Competency: Corporate and Business Strategy Industry/Sector: Health Services Time Type: Full time Travel Requirements... ...for coaching, leveraging team member's unique strengths, and managing performance to deliver on client expectations. With your...Full timeWork experience placementH1bPwC
New York, NY3 days ago$101.82k - $160k
...center of everything we do. Expectations are high, and so are the rewards. We're looking for an exceptional Benchmarking & Strategy Manager to help shape the future of our core platforms, products, and customer experiences. FinTech is one of the most complex and rapidly...Work at officeRemote workFlexible hoursShift workRobin Hood
New York, NY4 days ago- Publicis Groupe ANZ is seeking a Manager, Data Strategy & Analytics in New York. This position involves guiding CRM analytics projects, managing Data Analysts, and developing effective reporting strategies. Candidates should have 5-7 years of experience in marketing analytics...
- A leading digital commerce firm in New York seeks a Manager, Commerce to drive eCommerce strategy and execution. Candidates should have at least 4 years of digital commerce experience and strong analytical skills. The role involves overseeing client relationships, developing...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Retention Strategy Manager. Be the first to apply!
Related searches
- retention manager New York, NY
- director brand strategy New York, NY
- senior manager financial planning & analysis New York, NY
- group strategy director New York, NY
- marketing planning manager New York, NY
- strategic planning director New York, NY
- corporate strategy manager New York, NY
- digital strategy manager New York, NY
- director marketing strategy New York, NY
- senior strategic account manager New York, NY