Seasonal Shift Lead

Shift Lead

Tis the season for self care! Buff City Soap makes fresh, handmade soap and self-care essentials right here in our Makery, using clean, plant-based ingredients no mystery chemicals. Our holiday rush is coming, and we need a Shift Lead who can step up, keep the team on track, and make sure guests leave with a smile (and a gift bag). If you've got leadership chops, a knack for keeping a busy shift running smoothly, and you actually like being the one in charge when things get hectic, this one's for you.

What You'll Actually Be Doing

• Lead the team
• Open and close the store, including counting and balancing cash drawers
• Delegate tasks and make sure everything on the list actually gets done
• Coach and motivate your team throughout the shift especially when the line's out the door
• Hold the team to our standards on procedures, guest service, and sales goals
• Lead by example attitude, work ethic, and hustle included
• Set the tone for an exceptional guest experience, shift after shift
• Greet and engage every guest who walks in
• Make product recommendations that actually fit what the guest needs
• Confidently ask for the sale and help your team hit (and beat) sales goals
• Handle guest concerns calmly and professionally
• Jump into production alongside the team, keeping quality high even when things are moving fast
• Multitask like a pro balancing production, guest engagement, and shift duties all at once
• Keep raw materials, supplies, and finished products at the right inventory levels
• Make sure every finished product meets our quality standards
• Follow all safety, sanitation, and cleanliness requirements
• Help keep both the retail floor and production area clean and organized
• Support inventory management, reporting, and other daily operational tasks

What We're Looking For

• Previous leadership, keyholder, team lead, training, or supervisory experience required
• Strong communication and guest service skills
• You're comfortable in a sales-driven environment and motivated by goals
• Basic computer skills and the ability to pick up new systems quickly
• Solid organizational and time management skills
• You're responsible, dependable, and trustworthy with cash handling
• You work well with a team in an upbeat, fast-paced environment and follow company policies and procedures
• You're available nights, weekends, and holidays as needed (this is a seasonal role, so flexibility here really matters)

The Physical Side

• Standing and walking for most of your shift
• Lifting and carrying up to 50 lbs, sometimes repeatedly
• Being around a lot of different scents and fragrances
• Bending, reaching, stooping, kneeling, climbing, and repetitive motions
• Pitching in on cleaning sweeping, mopping, scrubbing, general Makery upkeep

Why You'll Want This Job

• Room to grow plenty of our team leads started right where you'd be starting
• Flexible scheduling
• Employee discounts on our products
• Team contests and performance incentives (because a little friendly competition makes the season better)

The Details

• Job Type: Part-Time, Seasonal
• Schedule: Nights, weekends, and holidays as needed
• Location: In person at our Makery
• Pay: $16.00 per hour

If you enjoy leading from the front, motivating a team, connecting with guests, and thriving in a fast-paced holiday rush, we'd love to hear from you. Compensation: $16.00 per hour