Front Desk Agent, Part-Time | Courtyard, Boston Natick

Front Desk Agent, Part-Time | Courtyard, Boston Natick

This position is responsible for anticipating guest needs, providing solutions to ensure guest satisfaction and exceed their expectations. Adheres to the company's standards of quality and professionalism.

Anticipates and responds to guests in a friendly and positive manner

Responsible for providing the highest level of service

Process check-ins and check-outs, verify billing, create reservations, and process special requests

Assists guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services

Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary

Understands and follows the company guest service recovery program

Follows proper selling techniques and ensures strategies are utilized to maximize room revenues

Monitors room availability, follows restrictions, and all booking policies and procedures

Drives sales and maximizes revenue by up-selling rooms and amenities

Follows company procedures when handling cash and processing financial transactions

Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste

Produces required volume of work by planning, organizing and prioritizing work duties

Adheres to company general work rules, department procedures and company policies

Attends all required department and hotel meetings

Maintains a clean and safe work area in compliance with company, brand, local, state and federal regulations

Follows all company procedures for guest/associate incidents

Knowledgeable of hotel emergency procedures

Rate: $17.00 - 19.00 per hour

Education: High school diploma or GED required

Experience/Knowledge/Skills/Abilities:

1+ years prior guest service experience required preferably in a hospitality setting

Excellent verbal communication skills needed

Attention to detail, customer focused and the ability to perform job duties in a fast-paced environment

Maintains predictable and reliable attendance

Ability to lift, push and pull up to 25 pounds on an occasional basis

Ability to move throughout the hotel (standing, walking, kneeling, bending) for extended periods