Scheduler-Surgery Coordinator, Medical Plaza l, 8:30a-5p

Job Title

Performs clerical duties on the unit under the direction of the Charge Nurse & Unit Management Personnel.

Essential Functions:

• Demonstrates accurate and timely computer skills.
• Writes legibly and transcribes communication accurately.
• Presents a pleasant, courteous, effective manner with telephone conversations and interactions with others.
• Schedules all future surgeries for their unit.
• Schedule Off Site cases for Anesthesia.
• Collect all the case specific instructions form the case information request form
• Collect basic patient demographic information (e.g. name, address, city, state, zip code, and telephone number) and verifies information is correct in Cerner.
• Initiate correct patient encounter numbers.
• Understands conflict scheduling and takes the necessary steps to avoid errors.
• Confirm next day schedule with each office for accuracy, changes, cancellations, and additions.
• Ensure the physician has privileges prior to scheduling the procedure.
• Collect case specific information (e.g. chief complaint, type of service, date of appointment, name of ordering/ referring physician).
• Maintains knowledge of fellows' and physicians' schedules, special needs and uses information to avoid scheduling conflicts.
• Notate special equipment and requests in the comments field to print on the schedule.
• Notify PAT of any time changes for the next day surgeries.
• Working with PAT to schedule appointments.
• Collects required unit data.
• Distributes un-dictated op notes lists
• Make out pre-ops on inpatients and records everything in Pre-op book and print labels
• Posting the final daily surgery schedule every day 5:00 to 5:30pm.
• Keeps work area clean and organized
• Orients new personnel in the scheduling office as needed.
• Performs other duties as assigned by Charge RN or Management.

University of Louisville Hospital Core Expectations:

• Collaboration & Teamwork
• Valuing Diversity
• Service Orientation
• Achieves Results
• Organizational Alignment
• Developing Others
• Communication
• Integrity

Additional Responsibilities:

• Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times.
• Adheres to and exhibits our core values: Integrity, Excellence.
• Maintains confidentiality and protects sensitive data at all times.
• Adheres to organizational and department specific safety standards and guidelines.
• Works collaboratively and supports efforts of team members.
• Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community.

Skills, Knowledge or Abilities critical to this role:

• Must have strong relationship building skills and the ability to make and use connections throughout the hospital to complete projects and maintain strong partnerships with other departments.
• Must be able to type 30 wpm without error.
• Must have strong initiative and be able to gather and analyze information skillfully and be able to brainstorm alternative resources and directions.
• Must be able to break down complex tasks into manageable parts in a systematic, detailed way and considers input from several sources.
• Must be detail orientation in gathering relevant data while attending to essential details; checks work for accuracy and quality.
• Must be able to problem-solve by identifying and resolving problems in a timely manner, as well as develop alternative solutions when needed.
• Must be able to work independently with minimal supervision.
• Must have great flexibility and the ability to continually look for ways to make appropriate adjustments and changes rather than identifying why things cannot be accomplished in order to meet to the changing needs of University Medical Center.

Language Ability:

• Speak, Read and Write English.
• Must have ability to read, analyze, and interpret common and industry-related documents.
• Must have the ability to respond to common inquiries or complaints from patients, families, University Medical Center staff and the general public.
• Must speak clearly and succinctly when speaking on the phone; good phone etiquette.

Reasoning Ability:

• Must have ability to define problems, collect data, establish facts, and draw valid conclusions.
• Must have the ability to interpret an extensive variety of instructions and deliver successful results.

Computer Skills:

• Must have strong working knowledge Microsoft Office products, especially Outlook, Word and Excel.
• Must have working knowledge of Windows based computer programs.
• Must have the capacity to learn other relevant systems and databases, as needed.
• Must have working knowledge of hospital approved scheduling module.

Job Description

EDUCATION & TRAINING: High school graduate or GED required. Medical terminology preferred.

EXPERIENCE: Previous clerical /computer experience, Surgery Scheduling experience and medical terminology. Experience with Cerner software systems preferred.

LICENSE & CERTIFICATION: None