Contact Center Manager
Dynamic Concepts, Inc.
Job Description
Job Description
Salary:
Responsibilities:
- Administration of the day-to-day operations of the contact center
- Train all personnel utilizing approved equipment, materials and techniques
- Ensure accurate call tracking and data entry processes are maintained according to established procedures
- Management of workload prioritization dependent upon changing requirements
- Ability to pass DC Lottery background check
Qualifications:
- Bachelor's degree in business or a related field
- 3-5 years of supervisory experience in a high-volume customer service or IT support environment.
- Technical Proficiency: Hands-on experience with CRM platforms
- Analytical Skills: The ability to interpret performance metrics and to drive operational efficiency.
- Leadership & Soft Skills: Strong conflict resolution, team motivation, and cross-functional communication skills.
Vacancy posted 10 days ago
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