Data and Technology Manager (Project/Program Manager IV)

Data & Technology Manager (Project/Program Manager IV)

King County Metro Transit's Rail Division is seeking a collaborative and solutions-oriented Data & Technology Manager to lead the Data, Analytics & Technology Services function within the Performance Strategy team. This position serves as the primary lead for this function within the Division.

The Data & Technology Manager partners closely with the Performance Strategy Manager to translate divisional priorities and strategic direction into operational analytics, reporting, technology implementation, and business process improvement initiatives. This role is responsible for coordinating day-to-day execution, managing functional workstreams, leading organizational modernization efforts, and implementing activities within the Data & Technology function. This position supervises a team of Functional Analysts and serves as a bridge between strategic priorities, operational/maintenance needs, and technical solution delivery by helping convert business objectives into actionable workplans, reporting tools, analytics products, and technology-supported improvements.

About the Performance Strategy Team

The Rail Division's Performance Strategy team has three functional areas:

• Data, Analytics & Technology Services – operational analytics, enterprise reporting, dashboards, business systems support, and technology coordination
• Priority Project Management – cross-functional project delivery, strategic initiatives, and organizational improvement efforts
• Continuous Improvement – operational process improvement, workflow optimization, and employee-driven improvement initiatives

About King County Metro Transit's Rail Division

King County Metro's Rail Division manages and maintains Sound Transit's Link Light Rail, a growing network spanning 60 miles and serving 38 stations across the Puget Sound region. Together with Metro's extensive fixed-route bus system and mobility services, the Link Light Rail system is the backbone of an integrated regional transit network that gives people real freedom of movement. As Puget Sound transit agencies work together to build a seamless, connected system, our light rail system plays a central role in expanding access, reducing barriers, and ensuring that everyone across our region can get where they need to go.

Joining Metro's Rail Division means joining an organization that is shaping the future of public transportation in the Pacific Northwest and setting the standard for modern rail operations nationwide. This is a division that values strategic thinking, collaborative leadership, and a deep commitment to the people we serve, both our riders and our teams. Whatever your role, your work here contributes to something that matters, a light rail system that thousands of people count on every day. Seattle Streetcar includes the 1.3 mile South Lake Union line and the 2.5 mile First Hill line, proudly serving the diverse and vibrant communities around Seattle's downtown core. These rail services complement Metro's extensive fixed-route bus system and mobility services. Puget Sound transit agencies are collaborating to create an integrated transit network that enables people to travel farther, faster, and more easily.

This position is open to King County employees and the general public.

To Apply, you Must Submit:

• An online King County application. Please include relevant work history going back 10 years (or more, if necessary), with all duties, dates of employment, and reasons for leaving explained clearly.
• A cover letter (1 page maximum) addressing:

1. Why you want this job
2. What key experience and/or skills you have that make you a standout candidate
3. Describe a time you translated a strategic objective into measurable results. How did you influence stakeholders, drive execution, and ensure a successful delivery?

• A current resume, detailing experience and duties performed. Your resume and the work history section of the King County application should reflect the same experience.
• Answer the supplemental questions in their entirety.

Applications that do not follow the above instructions may be rejected as incomplete and will not be advanced in the process.

Want to make sure your application materials are as competitive as possible?

We highly recommend visiting the Career Support Services website for tips and examples on how to make your application materials most effective: Career Support Services - King County.

Need Assistance? If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process, or if you have questions, please contact Marwa Alansi, HR Talent Advisor, at View email address on click.appcast.io

Job Duties

Applying equity and social justice principles is a daily responsibility and a foundational expectation for all King County employees. In this role, you will apply equity and social justice principles that exemplify shared values, behaviors, and practices to all aspects of the work.

As a Data and Technology Manager (PPM IV), you will:

• Lead and guide a team to deliver analytics, reporting, and dashboard solutions supporting divisional performance management and decision-making
• Translate strategic business needs into reporting requirements, analytics solutions, technology enhancements, and functional workplans
• Coordinate development and maintenance of dashboards, KPIs, reports, and reporting tools
• Identify trends, risks, and improvement opportunities through data analysis and reporting activities

• Partner with the Performance Strategy Manager and divisional leadership to identify improvement opportunities and support implementation of technology-enabled solutions
• Coordinate implementation and support for technology solutions and business systems supporting Rail Division functions
• Research and recommend tools, automation opportunities, and improvements
• Partner with IT teams at King County and Sound Transit, vendors, consultants, and stakeholders to implement, enhance, and maintain systems and reporting platforms
• Support user adoption, training coordination, documentation, and process standardization associated with technology initiatives

• Manage and coordinate multiple concurrent analytics, reporting, and technology-related initiatives
• Monitor project schedules, deliverables, risks, dependencies, and activities
• Prepare reports, presentations, recommendations, and briefing materials supporting divisional management and needs
• Support implementation of improvement and modernization initiatives established by divisional leadership and the Performance Strategy Manager

• Supervise and develop a team of Functional Analysts supporting analytics, reporting systems, dashboards, business process analysis, and technology solutions
• Provide coaching, mentorship, workload management, and professional development support to assigned staff
• Foster a collaborative, customer-focused, and solutions-oriented team environment
• Facilitate meetings and information flow between operational, maintenance, technical, and administrative staff
• Partner with Priority Project Management and Continuous Improvement staff to support coordinated organizational improvement efforts

Perform other related duties as assigned, including special projects and emerging needs

Experience, Qualifications, Knowledge, Skills

Minimum Qualifications:

• Ten (10) years of progressively responsible experience in analytics, business intelligence, performance reporting, technology coordination, program management, and related support functions/experience
• At least five (5) years of experience supervising or leading professional staff, preferably in analytics, reporting, business systems support, project coordination, or improvement work
• Understanding of the full systems/software development life cycle (planning, requirements, design, implementation, testing, training, deployment, and maintenance)

Required Competencies:

• Ability to translate strategic direction into executable workplans, team priorities, and deliverables
• Comfortable working in environments with evolving priorities, ambiguity, and changing needs
• Ability to support and extend the capacity of the direct supervisor by coordinating day-to-day team operations and ensuring alignment with strategic priorities
• Ability to support leadership priorities, coordinate cross-functional efforts, and maintain alignment with divisional direction

• Ability to analyze information and communicate findings clearly to stakeholders
• Understanding of operational reporting practices, performance measurement concepts, and technology coordination
• Experience supporting technology implementation, business systems, or process improvement efforts
• Experience completing comprehensive testing and validation of data, reports, and technology systems
• Understanding of the full systems/software development life cycle (planning, requirements, design, implementation, testing, training, deployment, and maintenance)

• Advanced proficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, Teams, and SharePoint
• Experience with reporting tools, analytics systems, project tracking tools, or operational technology platforms
• Experience with Power BI, Power Automate, and Power Apps
• Experience writing complex Microsoft SQL Server queries

• Demonstrat