Phlebotomy Representative Site Lead

Description

This position requires you to have a state phlebotomy license. (Quest does not accept NHA licenses in CA WA NV).

Phlebotomy Representative - Site Lead - Modesto CA Monday to Friday 6:00 AM to 3:00 PM with rotational weekends

Pay range: $25.00 - $27.30 / hour

Salary offers are based on a wide range of factors including relevant skills training experience education and where applicable certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy happy lives. Our pay and benefit plans have been designed to promote employee health in all respects physical financial and developmental. Depending on whether it is a part-time or full-time position some of the benefits offered may include:

• Day 1 Medical supplemental health dental & vision for FT employees who work 30 hours
• Best-in-class well-being programs
• Annual no-cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 MyDay off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Deliver professional phlebotomy services at assigned Patient Service Centers (PSCs) or Client Offices (IOPs). Ensure accurate specimen collection patient identification and adherence to testing protocols to support high-quality laboratory results. Communicate effectively to create a professional and efficient experience for patients staff and clients. Work with a consistently low error rate and handle more complex collections and patient/client situations while supporting on-site staff. Demonstrate the Quest 5Cs- Customer First Care Collaboration Curiosity and Continuous Improvement in all interactions to uphold service and operational excellence.

Specimen Collection & Processing

• Perform specimen collections following established procedures for a variety of tests including but not limited to venipuncture and capillary draws. Capable of handling some difficult draws including pediatric geriatric and hard sticks with a consistently low error.
• Obtain patient identification and signatures to confirm specimen labeling accuracy. Perform data entry as necessary.
• Prepare specimens for transport and testing including labeling centrifuging splitting and storage as required by test order.
• Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services.

Patient Experience & Customer Service

• Independently resolve routine patient and client concerns and escalate non-routine issues appropriately.
• Communicate professionally with clients to resolve refer and /or document problems prepare problem documentation and report critical issues as they occur.
• Provide professional respectful and efficient service to all patients and clients. Use strong verbal and written communications problem-solving and collaboration skills to complete daily procedures and address patient questions.
• Perform accurate data entry for patient registration test order entry and billing information.
• Maintain a clean orderly and welcoming collection environment.
• Handle multiple priorities in a high-volume setting.

Site Support:

• Direct daily operations at site following standard Operating Procedures (SOPs) coaching on-site staff as necessary.
• With training act as mentor and resource for new and tenured employees.
• Ensure that daily activities of the office are completed accurately and on time.
• Assist with site upkeep and maintenance such as compiling monthly statistics maintaining phlebotomy logs ordering supplies prepare schedules and always ensuring cleanliness and safety at the site.
• Must be flexible with scheduling including weekends and holidays as needed.
• Minimal travel to sites beyond designated work site(s).
• Assigned to a single site supporting designated Patient Service Centers (PSCs) or Client Offices (IOPs) location.

Operations & Compliance

• Obtain identification and accurately enter billing information and collect payments when required following corporate policies.
• Follow departmental policies procedures safety protocols and compliance standards including confidentiality of patient information.
• Utilize laboratory systems directories and corporate tools to confirm orders and documentation.
• Support routine administrative tasks including supply stocking maintaining logs sanitizing filing email use and answering phones.
• Complete all training and maintain current phlebotomy skills and knowledge.

Required WorkExperience:

• Two years of phlebotomy experience required.

Preferred Work Experience:

• Customer service experience.

Physical and Mental Requirements:

• Lift up to 15 lbs frequently; up to 40 lbs occasionally (with assistance as needed).
• Regularly perform repetitive hand motions with fine dexterity; stand or sit for extended periods.
• Frequent walking and standing; occasional bending kneeling reaching twisting or pulling.
• Extensive use of phone and computer; frequently communicating in English with patients and clients.

Knowledge:

• Strong knowledge of phlebotomy best practices and more complex collection practices including pediatric and geriatric draws.

Skills:

• Keyboard/data entry experience.
• Ability to perform accurate errorfree work in a fast-paced setting while helping team with difficult draws.
• Proven skill with phlebotomy including pediatric and geriatric collections.
• Strong communication skills and ability to adapt to change.

English required

Education:

• High School diploma or equivalent. (Required)

Technical Training or Professional Licensing:

• Phlebotomy certification required in CA NV WA and LA (Required)
• Phlebotomy accredited program medical assistant or paramedic training (Preferred)

Qualified applicants with arrest or conviction records will be considered for Employment in accordance with the following laws if applicable the Los Angeles County Fair Chance Ordinance for Employers the Los Angeles Fair Chance Initiative for Hiring Ordinance the San Francisco Fair Chance Ordinance and the California Fair Chance Act.

Quest believes that conviction records may have a direct adverse and negative relationship to the following job duties: accessing company property information assets and products including sensitive information; accessing customer data or confidential information and partnering and regularly working with or supervising other Quest employees and interacting with Quest customers.

Required Experience:

Manager