Training Room Lead

Hopeworks Camden is a nonprofit that has been working for over 20 years with Camden youth. Utilizing an advanced training curriculum in website design/development, GIS, RCM, AI, and Salesforce, Hopeworks works with youth 17-26 to get back in school, earn permanent jobs, and achieve their dreams.

Hopeworks’ unique combination of technical training, real business experience, and trauma-informed coaching and academic counseling has led to extraordinary results.

Training alone is not enough to provide these results. Success for our young people also requires real-world experience. To provide this experience, Hopeworks runs real businesses, providing technology solutions for businesses in web design, Geographic Information Systems (GIS), Artificial Intelligence, and Revenue Cycle Management that not only help businesses achieve their goals, but also trains and employs youth into high demand, high wage careers.

Position & Responsibilities

The primary task of the Training Room Lead is to assist in all aspects of the operation of the training room under the direction of the Training Room Manager.

The role of the Training Room Lead requires a person with an eye for detail, a willingness to learn new technologies, a history of reliability, experience in trauma-informed care, and the ability to relate well to peers, visitors, supporters, and staff members.

The ideal candidate must display excellent oral skills with demonstrated professionalism and organizational abilities. A candidate for this position must be able to work in a varied, fast-paced environment. Flexibility and tolerance is a necessity.

Specific tasks include:

• Cultivate a supportive community by welcoming and orienting new Trainees/Interns
• Coach and monitor Interns as they work with Trainees
• Utilize Google Calendar to manage all necessary training and preparation sessions for Interns and Trainees
• Support the Training Room Manager in completing Supervisory sessions
• Support Trainees in key training room skills
• Monitor and track progress data to the Training Room Manager for recording into Salesforce databases daily
• Develop, lead, and support technical and professional development workshops
• Other duties may be assigned as required.

Requirements

• Completion of the technical training curriculum offered by Hopeworks (Google Suite, Figma, HTML/CSS/Javascript, Web Design and Development using Codepen and Wordpress, Web Client work, GIS) and new programs as Hopeworks deems appropriate.
• Proficient in applications and software such as G-Suite, Codepen, WordPress, and Figma.
• The ability to communicate and teach non-technical users is a must.
• Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
• Train Interns on technical programming and lead ongoing coaching on Trainee-Intern relationships

At essence, the perfect candidate:

• Is action-oriented and not satisfied until they have exceeded the goal.
• Loves interacting with young people, both to celebrate their successes and to challenge them to improve.
• Is goal-oriented and tracks and measures progress through measurable outcomes.
• Is a true cheerleader and coach, able to manage both individual relationships and groups.
• Is detail-oriented with the ability to prioritize and closely track schedules and workflow

A few other qualities we're looking for include:

• Open to training in trauma-informed care approach, which may require shifting previous workforce patterns and perspectives to adapt to a trauma-informed methodology.
• A natural supporter, eager to jump in and help out wherever it’s needed.

Key Performance Measures:

• Trainee Attendance metrics
• Trainee Retention metrics