Restaurant General Manager

Job Description

Job Description

Position Overview :

As a Restaurant General Manager, you will lead all aspects of daily store operations to deliver an exceptional guest experience and high-quality açaí products while embodying SAMBAZON’s mission and values. We are seeking a hands-on, self-motivated leader with an ownership mentality who can independently manage the business, work alongside the team, demonstrate strong financial and operational judgment, and proactively identify and resolve issues. You will serve as a trusted people leader and business owner for your location. You will recruit, train, and develop your team; uphold food safety and operational standards; and ensure the store meets its sales, profit, and compliance goals. In this role, you will create an energetic, welcoming environment, build emotional connections with guests through açaí, and champion local marketing efforts that grow brand awareness in the community.

Essential Duties and Responsibilities:

The following are examples of key responsibilities and are not an exhaustive list of all duties or responsibilities that are required of the employee for this job. Duties may change depending on business needs:

• Leads daily café operations as a hands-on team builder and trusted leader, working alongside the team and providing support during peak periods.
• Achieves store financial targets by managing sales, labor, food costs, waste, inventory, and other P&L drivers to improve profitability and maintain accurate financial records. Handles cash, makes bank deposits, and manages store overhead and other assets.
• Directly supervises approximately 3–7 Shift Supervisors and indirectly oversees 12–25 team members. Manages and directs the work of store associates, plans daily activities, and allocates assignments based on business needs.
• Upholds high operations standards and ensures the store complies with all local, state, and federal regulations.
• Maintains high standards for cleanliness, food safety, equipment, and regulatory compliance, providing for the safety and security of guests and associates and overseeing food safety practices for all employees.
• Builds emotional connections with guests through açaí and delivers an exceptional guest experience by enhancing food quality, energy, and ambiance. Handles guest complaints and fosters a positive, respectful workplace culture.
• Recruits and hires store associates to keep the store well-staffed. Manages staffing levels by retaining quality performers and developing a pipeline of internal and external talent.
• Trains, coaches, develops, and disciplines store associates and Shift Supervisors while maintaining clear accountability. Assesses internal talent, creates performance plans, and identifies high-potential associates for advancement.
• Identifies opportunities to improve store performance and implements action plans.
• Balances financial results with associate and guest experience, food quality, and safety.
• Strengthens training, SOPs, and operational processes and utilizes operational tools to achieve excellence in store performance.
• Ensures the store and staff display an energetic and welcoming environment. Analyzes store scheduling needs and creates compliant schedules.
• Responds to associate complaints and consults with company resources as necessary.
• Promotes brand awareness through marketing promotions, limited time offers, and local store marketing initiatives. Implements new products according to company standards.
• Trains Brand Ambassadors on company procedures and operations standards to prepare them for staff training, location management, and grand openings.
• Other job-related duties as requested by the Restaurant Operations team.

Knowledge, Skills and Abilities:

• Solid knowledge of P&Ls, labor and food cost management, inventory, employee development, and food safety.
• Strong leadership, financial analysis, and time management skills.
• Ability to perform FOH and BOH responsibilities, including accurate inventory tracking, and experience using POS, scheduling, and inventory systems; Toast and Restaurant365 experience is preferred.
• Knowledge of employment laws related to managing staff. Ability to train and teach food and work safety to store associates.
• Knowledge of trends affecting the food service industry and competitive market.
• Ability to embrace change and pursue growth.

Experience and Education Requirements:

• Three to five years of restaurant management experience, ideally at the General Manager or Assistant General Manager level, with experience leading teams of 15 or more employees.
• ServSafe Manager Food Safety Certification, or another approved Food Protection Manager certification, within 30 days of employment.
• A college degree in business or hospitality management is preferred but not required.