Implementation Specialist

Role Description

TJM Labs is looking for a Implementation Specialist to join our growing team. This is an excellent opportunity for someone who thrives on organization, problem-solving, and bringing complex projects across the finish line in a fast-paced remote environment.

As an Implementation Specialist, you’ll lead software implementation projects that help pharmacies streamline operations through automation. You’ll work closely with clients, engineers, and internal stakeholders to translate real-world workflows into practical technical solutions, ensuring projects stay on track from kickoff through go-live and beyond.

• Lead implementations end to end: confirm scope, build the plan, run kickoff, hold weekly check-ins, manage risks and changes, manage QA, go live, and hand off smoothly to support.
• Map and refine workflows: document how the pharmacy works today and design a target flow that fits their routine, trims extra steps, and delivers clear value from the bot.
• Turn needs into buildable work: write clear tickets with acceptance criteria, note edge cases, and keep the backlog tidy and prioritized.
• Coordinate the team: keep clients and engineers aligned on timelines, dependencies, and “done,” and help decisions move forward.
• Keep projects on schedule: watch the critical path, surface risks early, manage scope, and meet milestones and go-live dates without compromising quality.
• Communicate with calm and clarity: set expectations, share plain-English updates, and keep everyone focused on the next step when issues pop up.
• Improve each cycle: reflect on completed cycles, iterate our playbooks, templates, and tooling—improving the PM experience and our internal processes to make future cycles faster, smoother, and higher-ROI.

Qualifications

• 2–5 years in software implementation/project management or pharmacy operations with project ownership.
• Pharmacy background: While not required, experience inside a pharmacy environment gives you instant credibility with our clients. Pharmacists or registered pharmacy technicians are encouraged to apply!
• Comfort translating operational pain points into structured requirements.
• Strong communicator—concise updates, crisp docs, and the ability to build trust with technicians, pharmacists, and engineers alike.
• Excellent organization & responsiveness: prioritize well, reply to clients promptly with clear next steps, keep commitments visible, and follow-up so nothing slips.
• Solid project-tracking habits; you never let action items slip through the cracks and you have a data-driven mindset.
• Technical curiosity: you don’t need to code, but you’re interested in learning about new tools and how they can improve efficiency or pharmacy/patient outcomes.
• Familiarity with handling PHI and practical security/privacy best practices.
• Excellent verbal and written communication.
• Strong, friendly communication style that builds trust quickly and diffuses tension when problems arise. Clients trust that when you say “I’ll handle it,” you will.

Nice to Have

• Experience with AI in healthcare.
• Remote-first environment.
• Paid time off.