Enterprise Implementation Consultant II

Role Description

The Enterprise Implementation Services team plays a pivotal role in ensuring our client’s sustained success by owning the setup, configuration, training, and testing of the ServiceTitan platform for the largest and most influential businesses across the Home Services industry. Our team's success directly correlates with our clients' success, as we are responsible for guiding them through the entire implementation process, from initial setup to full-scale utilization of our platform's capabilities.

What you’ll do:

• Closely manage multiple and concurrent implementation projects from initiation through project close, acting as the primary point of contact for your clients and assuming full accountability for a high-quality client experience.
• Partner with your Delivery Manager to ensure that each phase of a client’s implementation is delivered on time while ensuring long-term client success and positive sentiment.
• Lead scoping and discovery sessions to understand and document business requirements.
• Deliver the client a ServiceTitan environment configured to meet their needs and align with ServiceTitan best practices.
• Conduct training with clients to enable them on the different functions within the software and create customized training resources for client-specific workflows as needed, while ensuring the client follows ServiceTitan standards and recommendations.
• Proactively identify and escalate client implementation risks, and collaborate with product, leadership, and/or your Delivery Manager to develop and communicate potential solutions.
• Collaborate with cross-functional data, training, and product teams to deliver against defined project timelines.
• Stay up-to-date and enabled on all new and in-development ServiceTitan functionality to ensure clients utilize the most current features.
• Travel for client on-site 20-30% of the time.

Qualifications

• Five or more years of relevant work experience that may include a combination of client-facing, project management, technology/SaaS implementation, and/or home services industry.
• Bachelor's Degree or equivalent professional work experience.
• Exceptionally detail-oriented while being able to manage multiple tasks to successful completion and document thoroughly.
• Ability to think several steps ahead and take proactive steps to address roadblocks and issues.
• Exceptional client relationship skills and a clear view of what constitutes an excellent client experience and partnership.
• Collaborative team player always looking to help and enable others in the organization.
• Problem-solver and demonstrate the ability to overcome challenges with creative solutions. Take ownership of any tasks within the project plan to help support and deliver value to our clients.
• Knowledge and previous experience with Excel and SmartSheet a plus (not required).

Benefits

• Flexible time off with ample learning and development opportunities to continue growing your career.
• Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
• Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
• Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement.
• On-demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.