Supervisor, Box Office Event (Part-Time)

Box Office Event Supervisor (Part-Time)

$20 per hour

This position supports the Box Office Manager on Duty in the daily operations of the Box Office. It is responsible for supervising a well-trained team of ticket sellers who deliver exceptional customer service to both external guests and internal stakeholders, while adhering to established cash control procedures. The role oversees Ticket Sellers, Guest Resolution Staff, and Phone Operators.

Responsibilities/Essential Functions

• Collaborate tactfully and effectively with ticket sellers, guest resolution staff, phone operators, and full-time management to ensure smooth box office operations during events.
• Maintain thorough knowledge of St. Paul RiverCentre and Grand Casino Arena event detailsincluding dates, pricing, discounts, restrictions, and venue mapsto assist staff and guests with accurate information.
• Reconcile ticket sale revenues and follow accounting procedures to prepare deposits at the conclusion of events.
• Prepare and submit detailed event summary reports.
• Provide support in ticket selling and phone operations as needed to ensure optimal guest service.
• Manage staff breaks in accordance with established guidelines.
• Prepare cash deposits when required.
• Perform other duties as assigned.

Position Requirements

Formal Education & Certification

• Must be at least 18 years of age.

Knowledge & Experience

• Previous ticketing systems knowledge; SeatGeek experience preferred.
• In-depth understanding of box office operations at St. Paul RiverCentre and Grand Casino Arena.
• Proven accuracy in handling monetary transactions.
• Accounting or bookkeeping experience is a plus.

Personal Attributes

• Strong leadership and supervisory capabilities.
• Professional, courteous, and effective communication with the public and team members.
• Maintains a professional appearance and demonstrates proficiency in English.

Work Conditions

• Work is primarily sedentary. Some physical requirements include sitting, walking, standing, bending, squatting, twisting, lifting, grasping, etc.
• Must be able to lift and carry up to 50 lbs.
• Available to work evenings, weekends, and holidays based on the event schedules.
• Continuous use of hands, as well as talking and hearing throughout shifts.
• Ability to stand at the ticket window for extended periods, with occasional sitting as needed.

ADA/EEO Statement

Our company is committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. If you require an accommodation to participate in the application process or perform the essential functions of the job, please contact the People Team to request an accommodation. We will engage in an interactive process to assess your needs and provide appropriate accommodations to enable you to perform the essential functions of the position unless it would cause an undue hardship.

We are an equal-opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. It is our policy to provide equal employment opportunity for all employees and applicants for employment. We value diversity and inclusion in our workplace and promote a work environment that respects and supports individuals without bias.