Job File Coordinator

Benefits:

on Site Fitness room/Gym

401(k) matching

Competitive salary

Dental insurance

Health insurance

Paid time off

Profit sharing

Training & development

Vision insurance

SERVPRO Team Toft is seeking a highly organized and detail-oriented Job File Coordinator to support our restoration operations and office teams. This role is responsible for managing project documentation, tracking job progress, coordinating communication between departments, and ensuring all job files are complete, accurate, and compliant from start to finish.

The ideal candidate thrives in a fast-paced environment, can manage multiple priorities, and takes pride in keeping projects organized and moving efficiently.

Responsibilities

Monitor active job files daily for accuracy, completeness, and compliance

Coordinate with production teams to ensure field documentation is submitted timely

Maintain and update Work-In-Progress (WIP) tracking

Review project notes, photos, and supporting documentation

Create or review estimates based on project scope and documentation

Perform internal audits of job files prior to submission and invoicing

Ensure insurance carrier and client program requirements are met

Review timestamps, photos, moisture logs, and supporting documents for quality assurance

Coordinate with accounting for final invoicing and job closeout

Communicate professionally with customers, insurance representatives, vendors, and team members

Assist operations and office departments as needed

Qualifications

High School Diploma or GED required

Previous office coordination, administrative, estimating, or insurance experience preferred

Restoration, construction, or insurance industry experience is a plus

Strong attention to detail and organizational skills

Ability to multitask in a fast-paced environment

Excellent written and verbal communication skills

Strong customer service skills

Proficiency in Microsoft Office Suite including Outlook, Word, and Excel

Experience with Xactimate or insurance claims preferred

Ability to pass a background check

Benefits

Available Day 1:

6 Paid Holidays

PTO accrual starting immediately

After 60 Days:

50% Employer-Paid Health Insurance through Blue Cross Blue Shield

Optional Vision, Dental, and Heritage Family/Global Life coverage

After 6 Months:

401(k) with company match up to 4%

Profit Sharing

After 1 Year:

$1,000 Annual Anniversary Bonus each year.

All offers of employment with SERVPRO of Omaha Team Toft are contingent upon the successful completion of a background check and verification of employment eligibility through the Form I-9 and electronic employment verification process.

Each SERVPRO Franchise is independently owned and operated. All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.